Director of Operations; Arizona

A leading national provider of security and facility services is seeking a Regional Director of Operations to oversee operational performance, profitability, and growth across an assigned geographic region.

This executive-level role provides both strategic and operational leadership, ensuring service excellence, strong client relationships, and alignment with organizational objectives. This position partners closely with executive leadership, business development, and cross-functional teams to drive revenue growth, operational efficiency, and continuous improvement.

• Regional Operational Leadership
• Financial Performance & P&L Oversight
• Client Relationship Management
• Business Development Support
• Strategic Execution

• Provide leadership and oversight to regional Directors, Branch Managers, and operational teams
• Ensure consistent execution of policies, procedures, and service standards
• Monitor service delivery metrics to maintain high client satisfaction and retention
• Address operational challenges and implement corrective action plans
• Maintain full regional P&L responsibility, including revenue growth, cost control, and margin performance
• Review financial and operational reports to ensure fiscal accountability
• Support budgeting and forecasting processes across the region
• Identify opportunities to improve operational efficiency and profitability

• Partner with Business Development to support regional growth initiatives
• Contribute to pricing strategy and proposal development
• Participate in client presentations and high-level prospect meetings
• Identify opportunities for organic growth within existing accounts

• Build and maintain executive-level relationships with key clients
• Represent the organization in industry associations and regional networks
• Strengthen brand presence and market positioning within the region
• Recruit, develop, and retain high-performing leaders
• Provide coaching, mentorship, and performance management
• Foster a culture of accountability, collaboration, and continuous improvement

• Execute regional strategies aligned with corporate objectives
• Contribute to long-term planning and organizational initiatives
• Collaborate cross-functionally to drive consistency and share best practices

• Assist with post-acquisition integration as needed

• Strong operational and financial acumen with demonstrated P&L ownership
• Proven leadership experience managing multiple teams or locations
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving capabilities
• Ability to manage competing priorities in a fast-paced environment
• Strong client relationship and customer service orientation
• Proficiency in Microsoft Office or related tools

• Bachelor’s degree in Business, Management, or a related field required
• MBA or advanced degree preferred
• 8–12+ years of progressive operational leadership experience
• Direct P&L responsibility required
• Experience in security services or a related industry preferred
• Combination of office-based and field-based work
• Regular regional travel (approximately 30–50%)
• Ability to visit client sites in a variety of environments
• Extended periods of computer-based work as needed