Community Manager

Position & Responsibilities

The Community Manager is the face of the property, the leader of the team, and the on‑site representative of The Dinerstein Companies. The role involves ensuring the successful performance of the property and the success of the on‑site management and maintenance team.

• Recruit, mentor, and coach team members to ensure policies and procedures are performed as defined.
• Develop team by ensuring they have the appropriate training and resources needed to excel.
• Address and resolve customer service concerns in a timely and professional manner.
• Promote a positive work environment that encourages collaboration and teamwork.
• Ensure that daily tasks and follow‑ups are completed and documented.
• Maintain a high energy and professional demeanor.
• Manage on‑site revenue and expenses to plan and provide explanations for monthly financial variances.
• Maximize income opportunities through strategic pricing and ancillary opportunities.
• Identify opportunities for cost savings and improved efficiencies in operational expenses.
• Proactively implement solutions when occupancy falls below budgeted levels.
• Ensure digital and physical lease files are accurate, complete, and organized.
• Accurately account for all daily, weekly, and monthly reporting.
• Maintain property appearance and identify opportunities to implement preventative maintenance procedures.
• Conduct regular community inspections and tours along with the maintenance staff.
• Support maintenance operations by ensuring timely repairs and an organized make‑ready process.

Future TDC Team Members should have the following qualifications:

• Bachelor’s degree with 3‑5 years of relevant experience.
• Experience being part of a team and successfully meeting goals.
• Record of success in property operations and leasing.
• Willingness to work the hours needed to meet stated goals, including some nights and weekends.
• Proficient in Microsoft Office applications and openness to learning new efficiency tools.