Senior Client Services Manager​/Project Manager; Water Reuse

Brown and Caldwell (BC) is excited to offer a fantastic Senior Client Services Manager/Project Manager opportunity to drive our sales strategy for water reuse engineering and consulting services in the vibrant Southwest US market, which includes Southern California, Arizona, and Southern Nevada.

This Client Services role will collaborate closely with our technical leaders, project managers, and marketing team to shape our growth strategy, particularly in the water reuse market. They will be a strategic account leader responsible for defining and advancing multi-year growth strategies for priority clients and shapes client vision, aligns enterprise resources, and drives sustained revenue growth across service lines and markets with a focus on water reuse.

They must translate client and market intelligence into actionable strategy, align multidisciplinary teams around a defined future state, and position BC as a trusted advisor.

Moreover, this role requires consistent success in expanding long-term client relationships, leading high-performing Client Service Teams (CSTs), shaping growth strategies, winning complex pursuits, and delivering high-quality, profitable programs. Balancing growth leadership with oversight of quality, risk, and profitability is a priority of this position.

The ideal candidate will be eager to advance their career and take on new challenges in a supportive and successful environment.

• Define and lead enterprise-level growth strategies for Type I clients.
• Shape client business case across multiple service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with significant revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Partner with executive leadership to calibrate strategic account performance.
• Lead mature, multi-disciplinary CSTs with enterprise visibility.
• Align Area, Market, and Service Line leadership around unified client strategy.
• Develop next‑generation CSM talent through active coaching and sponsorship.
• Maintain executive‑level relationships across the client organization.
• Anticipate shifts in political, regulatory, and funding environments.
• Position BC as a strategic advisor beyond project delivery.
• Serve as Sales Leader for major strategic pursuits.
• Influence enterprise resource allocation for key accounts.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

• May provide mentorship, guidance, support, and knowledge‑sharing to help less experienced team members develop their skills and grow within their roles.

• Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
• Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
• Advanced ability to identify, evaluate, and shape high‑value business opportunities, including go/no‑go decisions and pursuit strategy development.
• Proven success serving as Sales Leader on major, strategic proposals.
• Exceptional ability to develop, expand, and influence executive‑level client relationships.
• Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
• Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
• Advanced ability to lead and align multidisciplinary teams around complex business objectives.
• Strong working knowledge of governance frameworks, decision‑support models, and change leadership practices.
• Exceptional strategic planning, engagement, and communication capabilities.
• Highly developed facilitation, executive presentation, and negotiation skills.
• Advanced risk identification, mitigation, and portfolio management expertise.
• Proficiency in leveraging digital solutions, data systems, and AI‑enabled tools to enhance client and business performance.
• Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

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