Program Manager – Engagement and Internal Communications

Responsibilities

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
• Develops communications, drives coordination and connectivity across the Client Protection team and key stakeholders
• Owns key Business Management functions including routines, stakeholder coordination, and operational readiness, with oversight from leadership
• Manages program coordination, logistics, communications, calendar planning, etc. with a sense of urgency
• Develops program updates for Line of Business (LOB) leadership routines and initiatives
• Oversees lifecycle of internal line of business communications, from strategic content development through delivery, measurement, and optimization to support enterprise priorities and transformation while adhering to enterprise standards.
• Owns and executes Client Protection Internal Selection process, ensuring employees are treated fairly, consistently and adheres to the framework for how Retail Banking selects candidates for positions or opportunities outside of the TA posting process.
• Lead the strategy, engagement, and adoption of digital communication channels for teammates, including digital boards, newsletters, Teams/One Drive, Flagscape, and other enterprise platforms.
• Oversee the creation and delivery of digital board content across multiple core-site locations, ensuring consistency, relevance, and impact.
• Partner strategically with enterprise teams, Corporate Communications, HR, Academy, Operations, and site leadership to deliver integrated, enterprise-aligned messaging.

• 5+ years of experience in project/program management, leading cross functional initiatives, communications, or executive business support.
• Advanced/expert Microsoft proficiency:
  Excel (formulas, pivot tables), PowerPoint (executive level storytelling and visuals), and Copilot.
• Proven experience building and delivering senior executive routines and artifacts (e.g., executive presentations, leadership readouts, talking points, dashboards/scorecards, surveys).
• Exceptional precision and urgency; balances competing priorities calmly and reprioritizes quickly based on leadership needs.
• Navigates and influences across all levels; polished executive presence with strong written, verbal, and presentation communication.
• Evaluates data, challenges assumptions, identifies improvements, recommends solutions, and drives action using sound judgment on when to engage stakeholders.
• Coaches and develops dotted-line teammates (without direct authority) and drives results through prioritization, inspection, and appropriate delegation.
• Experience partnering with creative teams to develop clear, compelling communications and materials.
• Uses data to identify improvements, recommend solutions, and drive action with sound judgment.
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.