Supervisor, Critical Operations

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within boundaries established by management and corporate policy while ensuring compliance with federal, state, and local operating regulations or laws.
• Develop emergency response planning, response management, and reporting of incidents and emergency situations across electrical, mechanical, associated controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure.
• Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are completed, updated, and resolved in a timely manner.
• Lead response to emergency situations such as fire, evacuation, equipment failure, and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SMEs) to resolve operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy on safe storage, usage, and disposal of hazardous materials.
• Supervise and maintain a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports, establish performance goals, monitor progress, and lead ways to enhance their professional development and team success.
• Ensure all Customer Requests are completed and resolved in a timely manner.

This role requires work hours to support a 7×24×365 data center environment and is not eligible for remote or hybrid work.

• Basic qualifications: Four or more years of workplace or relevant industry experience; previous direct or indirect people leadership experience.
• Preferred qualifications: Six or more years of workplace or relevant industry experience; previous people leadership experience in a data center environment.
• Excellent people skills with the ability to interface with all levels of the organization.
• Exceptional customer service skills.
• Ability to analyze operations of various systems, determine cause of problems or malfunctions, and take corrective action as required.
• Ability to manage complex situations during off‑management hours as the single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10lbs. to 50lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with matching contributions.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, and paid volunteer days.
• Employee assistance program, tuition assistance, parental leave, military leave assistance.
• QTS scholarship for dependents, wellness program, and other company benefits.
• Bonus eligibility.

We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information & testing, family & medical leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

Reasonable accommodations for individuals with disabilities are available. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to talenta and let us know the nature of your request and your contact information.