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Director, Customer Experience — AI‑Driven
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-15
Listing for:
onX
Full Time
position Listed on 2026-07-15
Job specializations:
-
Management
Business Analyst, Operations Management -
Business
Business Analyst, Operations Management
Job Description & How to Apply Below
onX seeks a Director, Customer Experience to elevate our 40-person CX organization into a world-class product differentiator as we scale. This role oversees delivery, systems, insights, and self-service experiences, reporting to the COO.
You will lead operations, strategy, and partnerships across Product, Engineering, and Data to drive customer delight, retention, and efficiency while advancing AI-enabled workflows and scalable support.
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