Traffic Operations Supervisor Job Phoenix area,Arizona USA,Management

The Arizona Department of Public Safety (DPS) is seeking an experienced professional to serve as our Traffic Operations Supervisor. Under general supervision, supervises the operations of the Highway Patrol Traffic Operations Center (HPTOC) and performs such functions as the supervision of professional staff personnel; administration of daily operations of the HPTOC; and researching/investigating and recommending changes to the HPTOC policies, procedures, and practices.

Analyzes situations quickly and responds with appropriate action. Performs related duties as assigned to include working with State Troopers, Operational Communications, Arizona Department of Transportation (ADOT) personnel, and other public and highway safety entities. Monitors and manages traffic conditions and assists with the management of traffic incidents. Performs administrative and training functions.

This position is designated as uncovered; the incumbent serves at the pleasure of the Director of the Department of Public Safety.

Apply as soon as possible; this recruitment may close without notice.

Performs the supervisory function of the HPTOC, which includes interviewing prospective employees; providing and/or recommending training; coordinating, staffing, scheduling and assigning work product; establishing performance measures, goals, objectives and priorities; evaluating work performance; providing feedback, direction and guidance; keeping personnel abreast of new or revised information; answering questions; and recommending and/or implementing personnel actions.

Coordinates and monitors programs and projects for the HPTOC to establish goals and objectives, track effectiveness, and ensure compliance with applicable state and federal laws, Department General Orders, and policies and procedures.

Develops and updates policies and procedures for HPTOC to outline employee responsibilities and correct actions to be followed.

Designs, participates in, and conducts research projects and staff studies to define problems, provide information, set objectives, determine the efficiency of programs, and ascertain whether improvements are needed.

Attends meetings and conferences to obtain or disseminate information regarding HPTOC issues and programs.

Serves as a liaison between the Department and other agencies and associations to investigate and resolve problems and facilitate the proper flow of information.

Conducts briefings to management or to others to report information and answer questions regarding assignments.

Represents the Department and/or the State of Arizona at public hearings, meetings, or on committees or task forces to present and exchange information or support the Department's interests.

Makes projections and recommendations for budget-specific items by analyzing budget information to assist management in developing planning strategies and efficient use of funds.

Monitors and reconciles various records and activities (e.g., expenditures, balances, etc.) to ensure compliance with various standards and funds availability.

Relieves and fills in for Traffic Operations Specialists as needed.

Monitors ADOT cameras to provide information updates to Operational Communications, the Duty Office, State Troopers, and the chain of command.

Coordinates emergency services and tow truck responses to minimize roadway and incident clearance times and reduce secondary incidents/collisions.

Monitors the DPS computer-aided dispatch (CAD) system to provide updates on incident locations, details, and activities.

Provides instruction and coordination of Traffic Incident Management protocols and curricula.

Uses the appropriate information system to store and report information concerning critical performance measures related to incident response times, clearance times, time off highway, and secondary incidents/collisions.

KNOWLEDGE OF:

business English, spelling, grammar,and punctuation required to produce and review complex written documents.

report writing required to produce analytical and technical reports in an appropriate format.

principles and practices of administration with reference to planning, organizing, and directing a comprehensive administrative service.

principles and methods of supervision and training required to provide direction, assign tasks, and evaluate performance.

theories, principles, and practices required for program and project planning and development.

crisis management techniques required to effectively manage emergency situations.

team concepts (e.g., team building, leadership, participation, and group problem-solving techniques).

basic accounting principles required to reconcile and balance financial records.

budget policies and procedures required to develop and administer abudget.

statistical and advanced mathematicalprocedures.

records management systems (both computerized and manual files).

police methods, practices, and procedures.

Department of Public Safety rules and regulations.

traffic incident management protocols and procedures.

general…