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Support Services Manager

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: MaziCTools
Full Time position
Listed on 2026-07-18
Job specializations:
  • Management
    IT Project Manager
  • IT/Tech
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR
Job Description & How to Apply Below
Position: Premium Support Services Manager

MaziCTools is seeking a Contract Support Services Manager to lead the Support Service Management team for Ultimate customers. You will coordinate with customers and internal engineering teams to ensure expedient issue resolution, transparent updates, and data‑driven insights to drive service improvements.

You’ll partner with Technical Account Managers, guide account‑facing reviews, manage critical incidents, RCA analyses, and service improvement plans while mentoring virtual teams across a

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