Community Manager

Job Overview

In conjunction with the General Manager, the Residential Community Manager will manage the business of the Association to deliver exceptional service and solutions that enhance the value of the property and the lifestyle of the residents.

$75k-$85K based on experience. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Assist the General Manager in managing the business affairs of the community and ensuring compliance with governing documents and policies
• Collaborate with the General Manager to address resident inquiries, concerns and work orders ensuring a high level of resident satisfaction
• Collaborate with the General Manager to establish and execute strategic initiatives for the community
• Communicate regularly with residents through newsletters, emails, and meetings
• Coordinate community maintenance activities, ensuring proper upkeep of the property, common areas and amenities
• Track non‑compliance/violation issues, complete inspections on a routine basis, send appropriate notices according to established policies
• Verify all exterior modification projects are completed as submitted and/or removed per the Architectural Committee directives
• Inspect all common areas, including all three parks on a weekly basis to ensure lot/misc. common area amenities are being maintained and no work orders need to be issued
• Ensure compliance with federal, state and local laws, as well as community association governing documents and policies
• Foster positive relationships with residents, vendors and staff, promoting a sense of community and teamwork

• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Ability to work collaboratively and cooperatively
• Superb judgment and decision‑making skills
• Ability to prioritize and adjust to incoming demands
• Proficient with MS Office suite

• 4+ Years of customer service experience (required)
• HOA and/or property management experience (required)

• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Phoenix, AZ

Monday – Friday, 8a – 5p.

Regular use of personal vehicle for compliance inspections from occasional corporate meetings/trainings and errands for the Association. Eligible for mileage reimbursement at the current IRS approved rates.

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

First Service Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with First Service Residential are contingent upon a satisfactory background check.