Practice Manager - Venue

Position Summary

The Practice Manager drives growth by cultivating strong client relationships, expanding account opportunities, and maintaining a robust sales pipeline. This role leads client engagement, identifies new business prospects, and ensures successful solution delivery that supports long‑term partnerships. Serving as the primary client contact, the Practice Manager proactively manages expectations, uncovers emerging needs, and collaborates with sector leadership to position the practice for sustained expansion.

Responsibilities may be focused on a specific geography or market segment and may be part‑time or full‑time based on the needs of the practice.

• Maintain efficient practice operations that support strong client delivery and revenue growth
• Monitor workload, resource allocation, and project timelines to ensure commitments are met
• Partner with Practice Director for development and oversight of the practice‑level budget
• Actively participate in industry‑specific committees, task forces, and other thought‑leadership opportunities at a local or regional level
• Implement and refine processes that improve consistency, quality, and responsiveness across engagements
• Partner with sector leadership to align operational priorities with business development goals
• Track key performance indicators (KPIs) related to pipeline health, client activity, and project execution

• Practice effective employee relations and personnel management within the practice
• Team with engineering managers to align appropriate training, development, and mentorship of talent
• Support leaders in the sector to ensure proper staffing and execution of projects
• Communicate opportunities and gaps in employee development to practice and sector leadership
• Collaborate with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company‑wide events and initiatives

• Manage existing client relationships and support new client and market development within the requested geographical region or market segment
• Maintain knowledge and presence within the industry to contribute to project pursuits
• Assist Practice Director and marketing staff to generate proposals and determine profitable fee structures that align with the practice strategy
• Ensure delivery teams understand client objectives and consistently meet or exceed expectations
• Lead client communications, expectation setting, and issue resolution throughout the engagement lifecycle

• Oversee project planning, scope definition, timelines, and resource coordination to ensure successful delivery
• Monitor project progress, risks, and dependencies, escalating issues when needed to maintain client satisfaction
• Work with project managers to ensure projects are delivered on time, within scope, and aligned with client goals and quality standards

• Keep others well informed and prioritize audiences, accuracy, and timeliness
• Facilitate an efficient, consistent workflow and exchange of information
• Adjust communication based on needs and makeup of audience

• Lead by example, challenge assumptions, and create candid feedback loops
• Align personal actions and words, extend and receive trust, and uphold commitments
• Maintain the confidence of clients and colleagues, especially when handling sensitive information

• Create a sense of urgency to tackle problems and reward responsiveness
• Recognize opportunity for improvement, create and support processes and feedback to improve results
• Hold others accountable for doing their best work

• Promote a culture of collaboration across roles and teams
• Navigate difficult conversations with diplomacy and leverage cooperative efforts to resolve conflict
• Confront exclusionary behavior and participate productively in discussions of diverse, sensitive societal topics

• Pursue challenging assignments and new knowledge
• Encourage experimentation when faced with new challenges
• Examine mistakes, clarify lessons learned, and apply to future work