Branch Technical Manager
Listed on 2026-07-30
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Management
Operations Management, Account Manager, Area Manager, Project & Program Management
Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty‑eight branches located in nine western states with strong partnerships with leading manufacturers.
PositionBranch Technical Manager for a major Western United States office.
Responsibilities- Oversee Mechanical, Network, and Managed IT Technicians
- Coordinate the field, shop, and Dispatch/Customer Care activities within the branch
- Maintain profit comparable to industry benchmarks
- Focus on high levels of customer retention, award‑winning service, and managing a budget
- 3‑5 years experience in copier/printer repair industry
- Prior experience managing 15‑20+ service employees
- Minimum 3 years’ experience in a service management role
- In demonstrated ability to recruit, motivate, and train technical staff
- Evaluate cost of operation and establish work assignment benchmarks
- Strong start‑to‑finish management skills
- Ability to hold subordinates responsible for branch revenue and cost budgets
- Self‑starter with strong problem‑solving abilities
- Ability to set compensation structure standard with industry
- Ability to set processes & procedures that improve efficiency and bottom line results while consistently improving our high level of customer service
- Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls, and in completes at acceptable ranges
- Competitive Salary and Bonus Program
- Advancement and growth into leadership roles
- Company Vehicle Program
- Medical/Dental/Vision/Life insurance plans
- Matched 401(k)
- FSA/HSA programs
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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