Account Supervisor

Job Title: Account Supervisor
Job Location: Phoenix-USA-85040
Work Location Type: On-Site
Salary Range: $68,338.

About us

Since 1942, Sky Chefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce.

From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At Sky Chefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

What You’ll Do (Your Impact)

As an Account Supervisor, you will serve as the strategic link between our airline partners and internal operations teams, ensuring exceptional service delivery, seamless execution, and strong client relationships. In this highly visible role, you will act as the primary point of contact for key airline customers, aligning expectations, resolving challenges, and driving operational excellence across every touchpoint.

At Sky Chefs, you will oversee day-to-day account management activities while partnering closely with operational teams to deliver customized, world-class in-flight catering solutions. You will play a pivotal role in ensuring contract compliance, enhancing customer satisfaction, and identifying opportunities to improve service performance and operational efficiency.

Success in this role requires a proactive leader who can effectively manage budgets, monitor performance metrics, and collaborate across functions to achieve business objectives. If you thrive in a fast-paced environment and are passionate about building strong client partnerships while delivering exceptional results, this is an opportunity to make a meaningful impact with an industry leader.

Why You’ll Love Working Here

• Medical, Dental & Vision coverage starting Day 1
• Employer‑paid life insurance and AD&D benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement to support your growth
• Free meals and on‑site parking
• Long‑term career growth within a global organization

How You'll Make a Difference

• Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers.

• Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements.

• Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations.

• Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness.

• Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements.

• Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption.

• Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams.

• Maintain and update customer specifications, proactively communicating changes and ensuring operational teams are aligned with evolving requirements.

• Monitor customer performance metrics and measurement systems, ensuring operational execution consistently meets or exceeds service expectations.

• Coordinate customer audits, evaluations, and business reviews, distributing feedback to department leaders and driving timely response plans and continuous…