Manager in Training - Lube Shop

Lube Shop Manager-in-Training

The Lube Shop Manager-in-Training (MIT) role at Spotless Brands is a developmental position for team members selected to participate in a structured, hands-on training program designed to prepare high-potential talent for future Lube Shop Manager roles. Under the guidance of the Lube Manager, the MIT supports daily operational tasks, learns key business processes, and assists with customer service, team performance and site profitability all while gaining the competencies needed to lead a site in the future.

While this is not a supervisory role, MIT works side-by-side with the Lube Managers and Assistant Lube Managers to learn how to lead and support team members, drive profitability growth, maintain site standards, and resolve operational challenges. The ultimate goal of this position is to successfully complete the official Manager-in-Training Program and demonstrate a readiness to step into a leadership role.

Operational Development & Site Support

• Assist the Lube Manager with daily operations to support safety, profitability, staffing, and customer experience
• Help maintain smooth daily operations in the absence of the Lube Manager or Assistant Lube Manager by supporting team communication, monitoring workflows, and escalating issues to leadership as needed; this role does not include formal supervisory responsibilities
• Learn and participate in opening and closing procedures, including daily reporting
• Support shop growth and sales initiatives by engaging customers and promoting services
• Maintain shop cleanliness, equipment operation, and inventory levels (e.g., chemical, uniforms, office supplies)
• Perform other duties as assigned to support the team and the needs of the business

Customer Service & Conflict Resolution

• Interact with customers to resolve complaints or concerns professionally and promptly
• Escalate unresolved issues to the Lube Manager or District Manager as needed
• Model respectful, service-first behavior in all customer interactions

Financial & Inventory Support

• Help with labor scheduling, payroll tracking, invoice reconciliation, and daily deposits
• Participate in inventory tracking and ordering under the direction of the Lube Manager
• Observe and support site-level cost controls and revenue-driving activities

Equipment & Maintenance Awareness

• Develop a working understanding of all site equipment and shop systems
• Perform minor equipment troubleshooting and coordinate with the appropriate support teams when needed

Training & Leadership Development

• Actively participate in the Spotless Brands Manager-in-Training program
• Follow a structured development plan focused on building operational, leadership, and business skills
• Provide feedback and recommendations to the Lube Manager regarding staffing, performance, and process improvements
• Learn to coach, mentor, and support frontline team members under the guidance of site leadership
• Participate in safety audits and ensure compliance with company safety standards and policies

Knowledge

• Basic knowledge of customer service, retail operations, or automotive services
• Understanding of point-of-sale (POS) systems and cash handling
• Willingness to learn operational procedures and business systems

Skills

• Strong interpersonal and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic technical aptitude for learning site equipment functions and troubleshooting
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities

• Willingness and ability to complete a comprehensive training program
• Ability to lead by example and always demonstrate professionalism
• Physically able to perform job duties, including standing for extended periods, lifting up to 50 pounds, and working in outdoor conditions
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to learn quickly and apply new procedures and/ or operational tools

• High School Diploma or equivalent required
• 1+ years of experience in retail, hospitality, automotive, or customer service environments preferred
• Demonstrated interest in leadership and career advancement
• Minimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable)
• Valid driver's license required; must be able to safely operate customer vehicles as part of site operations (where applicable)
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related…