Project Manager, Project & Program Management, Client Relationship Management

The Job

We’re looking for a Project Manager who will manage multiple client engagements at once, bringing structure, momentum, and a calm hand to fast-moving creative, strategy, and digital marketing work across our client portfolio. Organization, proactive communication, and the ability to build trust with both internal teams and client stakeholders are critical for success in this role.

This role joins a Project Management team that serves a business-critical function, orchestrating the efforts of our delivery teams with operational excellence so our work lands on time and on budget. You’ll typically manage 3 to 5 client engagements simultaneously, partnering closely with the rest of the organization to keep work moving across design, development, content, search, analytics, and research and planning.

You’ll be joining a Project Management team that's still building out its full leadership bench — which means real opportunity to shape how we work, not just execute against someone else's playbook. The right person treats ambiguity as room to lead rather than a gap to wait out, picks up structure and process where it's missing, and moves forward without needing every answer defined in advance.

If you're as energized by building as you are by running, you'll thrive here.

This is a client-facing role first and foremost. You'll be in front of clients daily, helping run working sessions, presenting status and recommendations, and serving as the relationship's day‑to‑day point of contact. Comfort owning that relationship, not just the project plan behind it, is essential.

• Manage 3 to 5 client engagements simultaneously, ensuring work is delivered on time, on budget, and aligned to each client’s strategy, business goals, and defined KPIs.
• Build and maintain project plans, timelines, scopes, and status reporting across cross‑functional delivery teams.
• Facilitate cross‑functional collaboration, keeping creative, strategy, and delivery teams aligned and unblocked.
• Demonstrate leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels, including senior leadership and client executives.
• Find solutions to challenges and obstacles with confidence and grace, treating collaboration and problem‑solving as the first response rather than escalation.
• Serve as a trusted, go‑to resource for account context—knowledgeable enough across service lines to represent the work in a client meeting when needed, and know where to go for answers when you’re not the expert.
• Apply lessons learned from each engagement to continuously improve workflows, templates, and processes for the broader PM team.
• Participate in key internal and external meetings, including weekly status updates and planning sessions, and keep project status current in Tallwave’s PM tools.
• Communicate candidly and constructively, building consensus across stakeholders with varying priorities, and continuously sharpen your active listening and conflict‑resolution skills.
• Be accountable to your teammates and aware of how your actions and decisions affect the broader team and business.

• A Bachelor’s degree (preferred).
• 3 to 5 years of Project Management experience, including at least 3 years of direct client‑facing work, including multi‑layered stakeholder management and compliance reviews.
• Experience working in an agency or growth‑company setting, ideally with exposure to Tallwave’s core service offerings:
  Design, Development, Content, Search, Analytics, and Research and Planning.
• Demonstrated success managing several client engagements and/or projects under one client umbrella concurrently, with the organizational rigor to context‑switch across accounts without dropping details.
• Excellent oral and written communication, presentation, and organizational skills.
• Fluency with standardized status reporting and portfolio‑level rollups (RAG status, executive dashboards).
• A solutions‑focused, analytical approach to using data and evidence to make decisions.
• Comfort handling sensitive and confidential information appropriately, with a high level of attention to detail.
• Ability to handle multiple…