Off-Site Airline Check-in Agent

Job Details

• Requisition :
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) :
  Location
• Location Name: 56654 - (R) PHX RAC
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) :
  Address 2: 3400 E SKY HARBOR BLVD
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) :
  City: PHOENIX
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) :
  State/Province: AZ
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) :
  Postal Code:
• : PHOENIX AZ United States
• Position Type (Portal Searching):
  Full-Time and Part-Time
• Category (Portal Searching):
  Airport Services

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient.

• o This is a Off-Site Airline Check-in Agent (also know as RAC Agent) position starting at $15.00 per hour plus Tips
• o Full Time and Part Time Positions Available
• o Must have the ability and availability to work weekends, open availability is preferred
• o Must be able to complete airline compliance training within company-given time frame
• o Previous 1-2+ years of customer service experience is preferred - Paid Training

Work from a busy off-site location, close to the airport and assist passengers by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

The Off-Site Airline Check-in Agent's responsibilities include: handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc.

services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and
• number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
• Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
• Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
• Must…