Senior Delivery Manager

The company is a ~$100M multi-state staffing and workforce solutions provider entering a critical stage of growth and organizational evolution. Over the next couple of years, leadership is executing a strategy designed to scale the business significantly while strengthening operational discipline, financial visibility, and technology-enabled capabilities across the enterprise.

Historically, the organization has built a strong market position through client relationships, service quality, and local execution. As the business enters its next phase, leadership is focused on building the systems, infrastructure, and management processes necessary to support sustained growth, improved profitability, and enterprise-level operational maturity.

A core objective of this transformation is the development of a more integrated, scalable operating platform that allows the company to manage performance with greater transparency, predictability, and efficiency across all functions.

• Building an institutional-quality operating platform with standardized processes, scalable infrastructure, and disciplined management systems.
• Modernizing technology architecture and data infrastructure to enable more informed decision‑making, improved operational efficiency, and enhanced client service capabilities.
• Establishing enterprise‑grade reporting, analytics, and KPI governance across all functions to improve performance visibility and accountability.
• Strengthening sales, recruiting, and delivery capabilities to support sustained revenue growth while improving gross margin performance.
• Creating a more integrated leadership structure that aligns operational execution, financial management, and technology capabilities around common strategic objectives.

To support this transformation, the company is strengthening its executive leadership team across Sales, Finance, Technology, and Operations. These roles will work closely together to design and implement the infrastructure, systems, and management frameworks required to support the company’s long‑term growth strategy.

Success in these positions will be measured not only by improvements within each functional area, but by the leadership team’s collective ability to build a more disciplined, data‑driven, and scalable organization capable of delivering consistent financial performance and operational excellence.

The company is seeking leaders who are comfortable operating in a hands‑on environment and who have experience helping organizations evolve from founder‑driven operating models into more institutional, professionally managed enterprises capable of supporting long‑term growth and strategic optionality.

The Head of Operations / Delivery leads the operational transformation of a staffing and services organization transitioning from a labor‑intensive staffing model to a scalable, professionalized enterprise capable of supporting sustained growth and operational maturity.

This role is responsible for building a disciplined delivery organization capable of supporting sustained revenue growth, consistent service quality, scalable operational performance, and the transition to technology‑enabled service delivery models. The position establishes standardized operational frameworks, KPI governance, and execution discipline across all branches and business units.

• Establish standardized operational processes across all branches and business units.
• Design scalable workflows that improve recruiting efficiency, delivery predictability, and service quality.
• Ensure consistent adherence to operational policies, procedures, and service protocols.
• Document operational processes to support scalability, repeatability, and diligence readiness.

• Define and implement standardized KPIs across recruiting, delivery, account management, and operational support functions.
• Implement operational dashboards and reporting cadence across branches.
• Drive performance accountability across operational leadership teams.
• Use…