Manager, Software Engineering

The Solution Owner is accountable for end to end ownership of one or more Sonexus solutions, ensuring predictable delivery, operational stability, financial stewardship, and strong alignment with business and product partners. This role serves as the primary point of accountability for solution outcomes, reducing fragmented ownership, minimizing escalation driven delivery, improving consistency of execution, and ensuring build to run transitions and run stability are explicitly owned and measurable.

This role leads cross functional delivery teams responsible for building, implementing, and sustaining solutions on a customized Salesforce platform and hybrid technology stack. The Solution Owner ensures work is planned, governed, delivered, and transitioned to run in alignment with the Sonexus IT operating model and SDLC standards.

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

Commercial Technologies Software Engineering develops design options, process improvements and back-end solutions for commercial technologies to maximize performance and suitability for business needs. This job family manages engineering projects and plans for commercial technologies and interfaces with product managers to develop objectives. This job family assesses product systems, identifies opportunities for process and system improvements, and develops solutions through application of engineering principles.

Solution Ownership & Delivery

• Own end to end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing support

• Serve as the single accountable owner for solution delivery, stability, and outcomes, eliminating fragmented ownership across teams

• Translate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteria

• Ensure predictable delivery through disciplined planning, estimation, execution, and follow through

• Establish and enforce solution-level decision rights, reducing day to day escalation by driving decisions with clear options, tradeoffs, and recommended paths

Planning, Financial & Capacity Management

• Develop and manage delivery plans, schedules, and budgets for assigned solutions

• Translate LOE → schedule → cost to enable realistic forecasting and commitment management

• Maintain capacity plans across teams, aligning priorities to available skills and avoiding role overlap or single-threading

• Own solution-level resource management across Engineering, BA, QA, PM, and partner teams