Sr. Audio-Visual Project Manager

This position is responsible for providing leadership to the Project as well as managing Systems Integration projects from the point of purchase order to final project completion.

on-site

Responsibilities

Leadership

• Ensure project managers feel supported, and that their concerns are listened to and addressed when they arise
• Provide coaching to project managers in a supportive way
• Clear roadblocks to ensure project managers can work effectively
• Nurture a team culture of proactive communication,efficiency and problem-solving
• Inspire team members to constantly improve processes, clientrelationshipsand work delivery
• Motivate team members toparticipatein a collaborative environment
• Strengthen the project management team with education and training and hold project managers accountable to, process standards
• In conjunction with the Director of Project Management,establish and monitor performance; develop and assign goals, as well asestablishpriorities
• Conduct bi-weekly 1:1 meetings and annual reviews with employees
• Manage projects where necessary toassistthe team

Project Management

• Communicate efficiently and effectively between internal and external customers.
• Attend Project Management and onsite project relatedmeetingsas necessary.
• Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
• Facilitate customer Change Orders.
• Coordinate and/or verify installation logistics.
• Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the customer to make sure that the problem was solved appropriately.
• Provide assistance tothe Sales Engineers, Sales Representatives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
• Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.
• Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
• Responsible for project signoff on all projects.
• Answer orfacilitatethe answer to technical questions and concerns on current and completed System Integration installations.
• Provide Sales Support Staff and Management withup to date project billing information and project status updates.
• Coordinate control system interfacing with control system programmer.
• Verify and coordinate the updating of as-built drawings at project completion.
• Provide basic system training to customers as needed.
• Update Project Completion Tracker and other internal measurable documents.
• Recognizing and channeling potential future sales opportunities.
• Other duties as assigned

Core Values

• Start with Empathy - We lead with curiosity, compassion, and respect. We listen to each other and to our customers, value different perspectives, and work to understand before being understood.
  
  That’show we build trust and better solutions.
• Own it Together - We are accountable. We do what we say we will do. We hold ourselves, and each other, accountable for results. We follow through on commitments and take responsibility for our impact on our team, our customers, and our mission.
• Do What’s Right - We act with integrity, even whenit’shard.
  
  We’rehonest, ethical, and guided bywhat’sbest for our customers, our team, our partners, and the students we serve – always.
• Are Always Learning - Like the educators and students we serve, we believe in lifelong learning. We embrace change, seekfeedbackand stay curious—because every challenge is a chance to grow stronger, smarter, and more impactful.
• Win as a Team - We're in this together. We put the mission and the…