Senior Director, Accounts Receivable

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centres to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition programme, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

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• The Senior Director, Account Receivable is responsible for implementing and supporting the strategic vision for assigned Accounts Receivable (A/R) functions within our Service Delivery

• Directs, leads, and manages Account Receivables: recruits, selects, orients, trains, coaches, counsels, and disciplines staff
• Oversees and manages the day-to-day operations and effectiveness accounting operations, including but not limited to, accounts receivable, Electronic Data Interchange (EDI), and rejection management and denial management.
• Implements and optimises departmental best practices, policies, and standardised workflows for account receivable operations through continuous improvement initiatives
• Oversees the overall health of outstanding accounts receivables. Implements and manages action plans to target and resolve outstanding accounts receivables through effective inventory management and root cause analysis
• Develops, monitors, and achieves key departmental metrics and enterprise benchmarks to measure performance
• Encourages and maintains productive inter-departmental relationships through collaborative communication, leadership, and end to end problem solving
• Uses analysis to proactively identify fluctuations in collection trends, payment processing effectiveness, etc., and assists with the preparation of executive summaries for the leadership team
• Provides executive oversight for system upgrades for AR inventory applications
• Holds regular meetings with all levels of management to review accounting data and address concerns
• Oversees RCM offshore relationships, resources & productivity goals
• Design/Implement BPO tracker comparing performance to set KPI's
• Works with Offshore and U service delivery/collections staff to understand and maintain client expectations
• Participates in bi-weekly meetings with offshore team to discuss client-specific issues and KPI metrics
• Coordinates with offshore lead generation and delivery team to streamline the new business
• Performs special projects and other duties as assigned internal and offshore
• Manages vendor relationship, assignments
• Performs special projects and other duties as assigned

• High School Diploma or GED
• Bachelor's Degree in Healthcare Administration, Business Administration, Benefits, or related field, preferred, or equivalent training and/or experience
• At least five (7) years of revenue cycle management experience or account receivables in the healthcare and/or health insurance industry
• At least two (5) years of supervisory/management/leadership experience, preferred
• Offshore Billing experience preferred

• Strong working knowledge of revenue cycle metrics
• Working knowledge of medical billing requirements
• Knowledge of business and financial processes, procedures, and processes
• Strong supervisory/management skills
• Strong management level oral, written, and interpersonal communication skills
• Strong financial reporting skills
• Strong healthcare data analysis skills
• Strong presentation development and delivery skills
• Strong word processing, spreadsheet, database, and presentation software skills
• Strong decision-making skills
• Strong organisational skills
• Strong time management skills
• Strong problem-solving skills
• Strong mathematical skills, in addition, subtraction, multiplication, and division of whole…