Customer Service and Operations Supervisor
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-30
Listing for:
Pasona N A, Inc.
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Supply Chain & Logistics, Operations Management, Regulatory Compliance Specialist -
Supply Chain/Logistics
Supply Chain & Logistics, Operations Management, Regulatory Compliance Specialist
Job Description & How to Apply Below
Location:
Phoenix, AZ
Work Style:
Hybrid
Employment Type:
Full-Time, Permanent
Salary Range: $60,000–$65,400 annually
Seeking a Customer Service/Operations Specialist or Supervisor to handle international freight forwarding operations, shipment coordination, hazmat documentation, and regulatory compliance. Supervisor level includes SOP development, process improvement, and team leadership.
Key Responsibilities- Manage import/export and domestic freight operations
- Track and update shipment status
- Coordinate carriers, routes, and logistics
- Prepare hazmat documentation; ensure compliance (DOT, IATA, IMDG)
- Communicate with customers, vendors, and internal teams
- Negotiate costs with subcontractors
- (Supervisor) Lead SOP creation, efficiency projects & team training
- Bachelor’s degree
- Specialist: 2–3 yrs international freight forwarding experience
- Supervisor: 3–5+ yrs incl. leadership
- Knowledge of AES, ISF, IMO, hazmat regulations
- Strong communication & organizational skills
- MS Office or Google Workspace proficiency
- English required, Chinese a plus
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