Advisor Services Team Leader

Job Summary

Job Description:

The Advisor Services Team Leader oversees a team of Advisor Services Specialist who provide real-time support to Financial Advisors including new client and account set-up procedures and account change request support. The Team Leader will also be responsible for fostering a learning organization and a performance-based culture while building, energizing, and developing strong organizational talent and displaying a disciplined approach to metrics, scorecards, and performance-based coaching We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ or Chicago, IL offices.

• Coach, mentor and develop team members
• Actively directs and controls the day-to-day operations and activities of their team to meet Service Levels
• Promotes ownership and accountability amongst associates and peers
• Clearly communicates what is needed of direct reports and has strong performance and KPI management
• Execute “hands on” training and assists with identifying areas of opportunity
• Actively evaluating associates across the team to identify and foster the development of high performers
• Drives high team engagement and utilization
• Emphasis on Learning & Development for associates
• Provides flex coverage in phone queue when applicable
• Service Excellence / Process Improvements
• Continually evaluates departmental processes for improvement opportunities and owns implementation/project
• Provides frequent and timely updates to Manager on firm-wide initiatives, training and action plans for upcoming launches
• Considers risk and manages it with appropriate communication and actions
• Key Contributor in working with the broader Operation and Service Teams on any major Departmental or Company Initiatives
• Supports Manager’s team vision, strategy and serves as a role model for team
• Provide exceptional service to our Financial Advisors and Internal Customers
• Develop strong and trusting relationships with Advisors and Sales members
• Assist with escalations and resolution to negative Client Experiences (CE)
• Deliver on team Service Level
• Lead projects to improve processes and develop new services
• Collaborates with Process Excellence team to most effectively manage service team
• Work with other departments and managers to request, manage and implement solutions

• Bachelor’s degree or equivalent experience required
• Minimum of 5 years financial services industry experience required

• Strong verbal and written communication skills
• Must be comfortable exercising judgment, evaluating a situation and making a decision
• Able to travel between geographical locations
• Flexibility to work various schedules depending on department needs
• Minimum of Series 6 securities license required

Asset Mark’s mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. We offer compelling technology that facilitates a better client experience, consulting services that ensure advisors’ businesses are running at their best and a comprehensive suite of investment solutions. Asset Mark’s platform empowers advisors to provide the highest level of service possible to their clients.

Asset Mark’s culture is driven by our mission and connected by our values;
Heart, Integrity, Excellence and Respect. You will join a team that lives these values every day by doing the best and what is right in all we do and encouraging different ideas for continual success and innovation. Additionally, we offer a wide range of benefits to meet the needs of our team members and their families.

Heart. Client Success. Integrity. Respect. Excellence.

Our values are how we show up every day. We believe in:
Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. Unyielding Integrity, doing what’s right, always. Even when it’s…