Assistant Manager

Assistant Manager

AZ Biltmore - Phoenix, AZ 85018

Position Type Full Time Job Shift M-Th 8:30-5:15; F 8:30-6:15 Education Level High School Category Retail

At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.

In our Retail Banking teams, employees serve as trusted financial partners for the clients and neighborhoods we serve. We are looking for service-minded individuals who enjoy building relationships, helping clients achieve their financial goals, and being a positive presence in their community. Our retail team members are essential to our success, and we support their growth through training, development, and opportunities to advance.

One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.

Branch Leadership and Colleague Supervision

• Under the direct supervision and direction of the Branch Manager or Regional Manager, assists with managing the day-to-day operations at the branch, including answering questions and researching and resolving complex problems. Utilizes knowledge and experience in exercising discretion and independent judgment to facilitate complex transactions and resolve client relation problems. Keeps Branch Manager informed of all problems and resolutions.
• When issues arise, actively seeks possible alternative solutions and is ready to make recommendations to the Branch Manager or Regional Manager.
• Exemplifies, by leading by example, and holds staff accountable for meeting or exceeding the Bank's Mission, Vision, Core Values, and Golden Rules of Service. Solidifies a culture that exceeds expectations.
• Demonstrates a servant-style leadership that is selfless and compassionate. Creates a caring place to work that attracts, grows and retains the right people. Must be fun, positive and engaging while providing direction and fostering personal accountability.
• Ensures all Tellers and Personal Bankers have knowledge and a clear understanding of their job responsibilities;
  Bank products, services, policies and procedures; and regulatory banking requirements.
• Clearly communicates performance expectations to direct reports. In partnership with the Branch Manager or Regional Manager, sets individual and team goals, conducts regular one-on-one and team meetings, provides on-going performance coaching, and promotes an environment where direct reports feel comfortable sharing opinions and providing regular feedback.
• Provides encouragement, motivation and empowerment to achieve or exceed goals. Inspires and leads team members to reach their full potential.
• Coaches individuals on performance expectations; goal attainment; how to resolve problems and overcome obstacles; professionalism; client service; effective communication; teamwork; and the FFB sales method. Ensures colleagues understand how their actions have a direct impact on client satisfaction and the Bank's financial growth.
• Supervisory responsibilities include interviewing, hiring, and coaching new team members, as well as scheduling, monitoring/approving timesheets, managing attendance and overtime, promoting career development, and conducting performance evaluations.
• Supports the Branch Manager or Regional Manager in maintaining the aesthetic appeal and effectiveness of the branch property and facilities.

Client Relations and Sales

• Enhances the client experience and the reputation of the Bank by warmly and sincerely greeting and engaging clients and providing superior client service. Actively participates in the Bank's sales development program including direct generation of sales leads.
• Ensures the entire team at the branch creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Coaches, mentors and holds staff accountable to provide a superior level of service by identifying clients' needs and recognizing and acting upon opportunities to offer Bank products and services.
• Role models and coaches staff to engage in professionally…