Document Imaging Manager

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Child Support Services (DCSS)
1789 West Jefferson Street, Phoenix, Arizona 85007

• Salary: $50,000 - $54,863.95
• Grade: 20
• Closing Date:
  September 8, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork.

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Document Imaging Manager with the Centralized Mailroom and Imaging (CMI) Unit. This position is responsible for supervising a unit of staff in the imaging and file room/records area and ensuring compliance with federal requirements of confidentiality relating to handling and retention of child support documents.

Essential Duties and Responsibilities include but are not limited to:

• Schedule and set workload priorities.
• Coach and mentor staff.
• Conduct timely performance evaluations and discipline of personnel within the assigned unit.
• Evaluate quality and timeliness of work product.
• Implement procedural changes and monitor efficiency.
• Ensuring accuracy and timeliness of imaging and records retention activities.

Knowledge in:

• Strong understanding of principles and practices of leadership and team motivation.
• Federal, State and agency laws, regulations, rules and policies governing the appropriate work assignment.
• Administrative process for collecting child support payments; practices and procedures applicable to child support enforcement activities.
• General knowledge of the legal system and related terminology.
• Applications of automated office devices and systems.

Skills in:

• Applying effective leadership techniques; coaching and mentoring staff.
• Experience organizing work assignments to meet objectives and goals.
• Analyzing and recommending resolutions to problems.
• Excellent communication skills (both oral and written).
• Establishing interpersonal relationships with leadership, direct reports and internal/external customers.

Ability to:

• Learn the child support enforcement case management, policy and procedures.
• Independently supervise a team utilizing tools and concepts of the Arizona Management System.
• Accurately analyze high volume of information, relevant legal and factual issues.
• Apply judgement in the determination and application of appropriate legal remedies.
• Organize and control long and short-term projects.
• Build collaborative relationships with others.
• Work with established guidelines and follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.

The ideal candidate for this position will have:

• Experience in leadership, organizing/processing workflow.

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Arizona Level One Fingerprint Clearance Card.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
  Driver's License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement…