Underwriting Supervisor

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Full Time Phoenix, AZ, US

Underwriting Supervisor

Key Responsibilities

• Lead, mentor and manage a team of underwriters and underwriting support staff, including performance reviews, training plans, career development, and workload balancing.
• Monitor underwriting workflow metrics (turn times, decision quality, exception rates, resubmissions) and drive process improvements to meet or exceed SLAs.
• Partner with origination and operations teams to set clear submission requirements, reduce rush applications and resubmissions, and reinforce communication and quality expectations.
• Collaborate with operations (processing, closing) to ensure smooth hand-off of transactions, clarity of roles, and no bottlenecks exist between departments.
• Review complex or high-risk underwriting files and provide final decisioning when needed or escape appropriately.
• Maintain up-to-date knowledge of mortgage regulations, credit policy changes, and market conditions; interpret how changes impact underwriting practices.
• Implement and oversee quality control processes within underwriting (e.g., audit of underwriting decisions, exceptions analysis, root-cause reviews) and apply findings to drive continuous improvement.
• Communicate underwriting metrics, trends and insights to senior leadership, suggesting actionable improvements and providing regular reporting.
• Foster a high-performance, "one-team" culture promoting collaboration, accountability, continuous training and feedback loops between underwriting, operations, sales and compliance.

Qualifications

Required:

• Bachelor’s degree (Finance, Business, Risk Management, or related field) or equivalent experience.
• Minimum of 5-7 years of underwriting experience in mortgage lending (conventional, FHA, VA, Non QM, USDA, and Jumbo) with at least 4 years in a supervisory or management role.
• Deep knowledge of credit, income, assets, loan documentation, appraisals, and condo reviews
• Proven track record of managing teams, setting standards, driving process improvements and meeting key performance metrics.
• Excellent leadership, coaching and interpersonal communication skills; ability to build strong relationships across origination, operations and senior leadership.
• Analytical mindset with ability to interpret metrics, identify trends and implement improvement plans.
• High integrity, strong decision-making skills, attention to detail, and ability to maintain risk controls while supporting business growth.
• Time Management skills are a must-have
• Experience working in Encompass and familiarity with workflow automation tools.
• Experience in developing and implementing checklists, SLAs and standardized playbooks for underwriting teams.
• Knowledge of multiple product lines (e.g., conventional, jumbo, non-QM, and portfolio).
• Prior involvement in multi-department process improvement, including collaboration with sales, processing, closing and QC/compliance teams.
• FHA and VA delegation is required
• Proven ability to work in fast paced environments and maintaining a positive customer service based attitude