Operations Manager

Phoenix, United States | Posted on 09/09/2026

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age,national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

• Salary: $90,000 annually
• Schedule: Monday–Friday, 8:00 AM–5:00 PM | Nights, weekends, holidays, and on-call rotation as needed
• Location: In-office, Phoenix, AZ

Crossroads Courier is looking for an experienced, hands-on Operations Manager to lead our Phoenix Division. This is a high-impact leadership role for someone who thrives in a fast-paced, 24/7 logistics environment and knows how to balance people, customers, operations, and financial performance.

As Operations Manager, you will have overall responsibility for the day-to-day performance of the Phoenix Division. You’ll lead and develop a team, manage operational and financial results, build strong client relationships, drive continuous improvement, and ensure we consistently deliver exceptional service.

At Crossroads Courier, our culture is built around five core values:

• Customer First – We put our customers at the center of everything we do.
• Helping Others – We support our teammates and work together to succeed.
• Fun – We believe a positive workplace creates better results.
• Trustworthy – We do what we say and take ownership of our commitments.
• Commitment to Excellence – We continuously raise the bar for ourselves and our customers.

We’re looking for a leader who naturally demonstrates these values and can turn them into action.

• Lead the Phoenix Operation
• Serve as the primary leader for the Phoenix Division, ensuring alignment with company goals, policies, and operational standards.
• Develop and execute business plans that improve daily performance, efficiency, and division growth.
• Oversee day-to-day operations in a fast-paced courier and logistics environment.
• Ensure appropriate staffing, scheduling, and operational coverage to meet customer and business needs.
• Maintain a strong focus on safety, compliance, service quality, and operational reliability.
• Lead and Develop People
• Recruit, coach, mentor, and develop employees in partnership with Human Resources.
• Build a high-performance team culture centered on accountability, collaboration, and continuous improvement.
• Provide clear direction, set expectations, and hold team members accountable for results.
• Address employee relations and performance issues effectively and professionally.
• Partner with the Regional Operations Manager on P&L management and financial performance.
• Manage budgets, control costs, and identify opportunities to improve profitability.
• Use operational and financial data to make informed decisions and drive results.
• Deliver Exceptional Customer Service
• Build and maintain strong relationships with clients and key stakeholders.
• Ensure customer commitments and service-level agreements (SLAs) are consistently met.
• Identify and resolve operational issues quickly while maintaining a customer-first mindset.
• Improve and Grow the Business
• Establish, monitor, and improve key performance…