Assistant Manager

Job Details

Job Location:

AZ Biltmore - Phoenix, AZ 85018

Position Type:
Full Time Education Level: High School

Job Shift: M-Th 8:30-5:15; F 8:30-6:15

Job Category:
Retail At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.

In our Retail Banking teams, employees serve as trusted financial partners for the clients and neighborhoods we serve. We are looking for service-minded individuals who enjoy building relationships, helping clients achieve their financial goals, and being a positive presence in their community. Our retail team members are essential to our success, and we support their growth through training, development, and opportunities to advance.

One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.

Under the direction and supervision of the Branch Manager or Regional Manager, provides supervisory leadership to the branch while exemplifying the Bank’s Mission, Core Values and Golden Rules of Service. Keeps Branch Manager/Regional Manager informed at all times. Assists the Branch Manager/Regional Manager with overseeing the sales and client service activities within the branch. Involved in the direct supervision of Teller and Personal Bankers, including coaching, motivating, counseling, scheduling, training, coordinating job duties, approving transactions, and assisting with questions or problems.

Provides effective leadership, mentoring and supervision to staff in order to maximize optimum sales/service performance, while providing motivation to inspire continuous improvement of individual and team performance.

The Assistant Manager will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. In some locations, serves as the resource where elevated client issues are researched and resolved. Requires thorough knowledge and familiarity of the various accounts and products provided by the Bank.

• Under the direct supervision and direction of the Branch Manager or Regional Manager, assists with managing the day-to-day operations at the branch, including answering questions and researching and resolving complex problems. Utilizes knowledge and experience in exercising discretion and independent judgment to facilitate complex transactions and resolve client relation problems. Keeps Branch Manager informed of all problems and resolutions.
• When issues arise, actively seeks possible alternative solutions and is ready to make recommendations to the Branch Manager or Regional Manager.
• Exemplifies, by leading by example, and holds staff accountable for meeting or exceeding the Bank’s Mission, Vision, Core Values, and Golden Rules of Service. Solidifies a culture that exceeds expectations.
• Demonstrates a servant-style leadership that is selfless and compassionate. Creates a caring place to work that attracts, grows and retains the right people. Must be fun, positive and engaging while providing direction and fostering personal accountability.
• Ensures all Tellers and Personal Bankers have knowledge and a clear understanding of their job responsibilities;
  Bank products, services, policies and procedures; and regulatory banking requirements.
• Clearly communicates performance expectations to direct reports. In partnership with the Branch Manager or Regional Manager, sets individual and team goals, conducts regular one-on-one and team meetings, provides on-going performance…