Customer Account Retention Team Lead

Description

$24–$26/hour base + Monthly Performance Bonuses | Full Benefits | Paid Training

Moxie Pest Control is hiring a Customer Account Retention Team Lead to help lead a team of Retention Specialists who work with customers considering canceling their service.

This is a hands‑on leadership role. You’ll coach, develop, and motivate a team of 6–8 Retention Specialists while helping them build the communication and problem‑solving skills they need to create great customer experiences and retain accounts.

When a customer is thinking about canceling, your team gets the opportunity to understand what’s driving their decision, find solutions that create value, and give them a reason to continue with Moxie.

Your goal is simple: develop your people, improve performance, and help your team retain more customers.

This role is a great fit for someone who enjoys coaching, building relationships, solving problems, and creating a team culture where people want to perform and improve.

• Lead, coach, and develop a team of 6–8 Customer Retention Specialists
• Coach your team on communication, relationship‑building, objection handling, and retention strategies
• Listen to calls, provide feedback, and help team members continuously improve
• Monitor team retention performance and identify opportunities for improvement
• Help your team create solutions that provide value for both the customer and Moxie
• Step in to support escalated customer conversations and challenging situations
• Lead daily motivation, team goals, incentives, and performance conversations
• Help train and onboard new team members
• Work closely with the Retention Manager to improve processes, scripts, training, and save strategies
• Set the example by bringing energy, professionalism, and a customer‑first mindset to every interaction

$24–$26/hour base pay, depending on experience, plus monthly performance bonuses tied to team and department results.

You’ll have the opportunity to make a direct impact on both customers and the people you lead while working alongside a team that values reliability, effort, communication, and a positive attitude.

• Paid training from day one
• Stable, full‑time daytime schedule
• Full benefits
• Performance‑based monthly bonuses
• Opportunities for career growth and advancement
• Team celebrations, incentives, and a fun office culture
• Leadership that recognizes effort, development, and results

• Enjoy helping people grow and become more confident
• Know how to give feedback that motivates rather than discourages