Transit General Manager

The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.

About the Role

The General Manager will oversee the daily activities of all drivers and ensure the development and implementation of standard operating procedures as directed by the Client and the company policies.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and our company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Ensures the local team is focused on building strong and effective partnerships.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, etc.), train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc.
• Collaborates with company leaders to understand overall business strategies and creates a CSC operating plan to support these objectives.
• Maintain positive relationships with the local team to ensure employee retention.
• Implement company values and goals while ensuring compliance with all company policies.
• Review budgets and develop short- and long-term business operating plans to increase revenues and margins.
• Report and follow up on any maintenance issues with the vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
• Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conducts work area inspections and assists in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Regularly attend client meetings; listen to feedback from client and their employees and react accordingly to review.
• Delivers overall performance and results for the CSC.
• Additional duties and responsibilities may apply.

Qualifications

Hard Requirements:

• Minimum of five years of recent experience managing paratransit operations or similar

position (a similar position would be a general manager or project manager overseeing

operations, safety and training, scheduling and dispatching or call center, human

resources/labor relations, vehicle maintenance, vehicle inventory and rolling stock,

regulatory requirements (e.g., FTA DOT ADA and drug and alcohol, DOJ Title VI. and

state DOT regulations) and other transportation related areas); demonstrated ability to recruit and develop staff; evidence of building solid relationships with supervisors, peers, and subordinates; demonstrated ability to build and continuously motivate highly effective teams; successful track record in managing budgets and/or profit and loss responsibility; ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management;

and ability to obtain successful results without supervision.

Preferred Requirements:

• Work experience in public or private alternative transportation demand management (TDM).
• Bachelor’s degree in business management or equivalent. MBA preferred.
• Licensed Class B driver (with Passenger and Air brakes endorsements).
• Bilingual abilities a plus.

Required Skills

• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced…