Store Manager, Retail & Store Manager

• Location 5120 Indian School Rd,Phoenix, AZ, 85031,United States
• Base Pay $23.65 - $26.15 / Hour
• Job Category Retail, Management
• Employee Type FTSMGR-AZ
• Required Degree High school
• Manage Others Yes

• Phone

The Store Manager is responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing Team Members to the next level. The Store Manager is responsible for ensuring the Company's Core Values and Mission Statement are demonstrated by his or her team. The Store Manager must always follow standard operating policies and procedures and ensures all Team Members are meeting company expectations.

Driving Results

• Responsible for motivating all Team Members to meet assigned sales and productivity goals
• Responsible for increasing comparable sales and meeting sales plan goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Collaborate with management team to develop in-store opportunities to increase sales
• Analyze reports and data to determine the needs of the business and collaborate with the District Manager to set business strategies
• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Ensure store is properly merchandised by communicating inventory needs to the Allocation Team
• Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
• Effectively handle customer issues; continuously improve overall customer satisfaction

Operational Excellence

• Responsible for all inventory; meeting shrink targets and inventory accuracy
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Maintain Team Members schedules to ensure adequate floor coverage and manage payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Maximize expenses and maintain budgets

Developing World Class Teams

• Responsible for recruiting, interviewing, and hiring Team Members that best fit the needs of the store and business
• Responsible for providing and/or coordinating Team Member training, coaching, and counseling and holding team accountable for their performance
• Provide effective, open, and consistent communication on goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program
• Foster an environment of teamwork

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
• Stand or walk at least 8 (eight) hours in each day
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
• Climb a step stool or ladder
• Communicate effectively in person and on the phone

• Effective business communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Excellent leadership, organizational and time management skills
• Possess a self-starter attitude
• Exhibit proficiency in computer programs used by WSS including but not limited to:
  Microsoft Office, Point of Sale systems, and Time Keeping systems
• Ability to understand financial reports
• Ability to analyze problems and provide practical solutions
• Proven track record of delivering extreme customer service
• A…