Director of Operations

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Full Time Phoenix, AZ, US

2 days ago Requisition

Salary Range: $40.00 To $45.00 Hourly

Director of Operations

Chief Operating Officer

Union Hills Travel as needed

The Director of Operations is responsible for the day-to-day leadership and operational performance of the Union Hills clinic while providing operational support across Mountain View Headache and Spine Institute and its affiliated lines of business, as assigned by the Chief Operating Officer. This role leads staff, strengthens workflows, monitors performance, supports consistent execution of policies and procedures, and helps ensure efficient, compliant, and patient-centered operations across locations.

The Director partners with physicians, advanced practice providers, clinic leaders, Human Resources, billing personnel, and executive leadership to resolve operational issues and advance organizational priorities.

Directly supervises staff assigned to or based at the Union Hills clinic, including front-office and clinical support staff. Provides operational guidance, coaching, and project support to managers and teams at other locations as directed by the Chief Operating Officer.

Practice Operations

• Oversee daily clinic operations, including opening and closing procedures, staffing coverage, patient flow, scheduling processes, and operational readiness.
• Monitor appointment templates, provider schedules, wait times, cancellations, no-shows, and clinic capacity; recommend improvements that support access and productivity.
• Coordinate operational needs across the front office, medical assistants, referral and authorization teams, billing functions, and external service partners.
• Maintain office supplies, equipment, vendor relationships, facility requests, and routine service schedules within approved budgets.
• Support implementation of new providers, employees, services, technology, workflows, and practice locations as assigned.
• Provide daily direction, coaching, and support to assigned administrative and clinical support staff.
• Participate in recruitment, interviewing, onboarding, training, performance management, corrective action, and employee separation processes in coordination with Human Resources and leadership.
• Prepare staff schedules, review timekeeping, manage attendance concerns, and arrange coverage to meet patient care and business needs.
• Communicate changes to staff and reinforce accountability for policies, service standards, and assigned responsibilities.
• Promote a respectful workplace culture focused on teamwork, professionalism, confidentiality, and patient service.

Patient Experience and Care Coordination

• Ensure patients receive timely, courteous, and accurate assistance throughout scheduling, check-in, clinical support, check-out, and follow-up processes.
• Address escalated patient concerns, service-recovery issues, scheduling barriers, and communication breakdowns in a professional and timely manner.
• Oversee referral intake, medical-record collection, benefit verification, prior-authorization workflows, procedure scheduling, and follow-up tracking as applicable.
• Coordinate with pharmacies, imaging centers, ambulatory surgery centers, laboratories, therapy providers, and other external partners as needed for practice operations.

Revenue Cycle and Performance

• Partner with billing and leadership to monitor registration accuracy, insurance verification, authorizations, copay and balance collection, charge capture, claim-related workflow…