Clinic Operations Director

Lead a Clinic. Build a Team. Own the Results.

We're looking for a Clinic Operations Director who wants more than simply managing a clinic. This is an opportunity to build a high-performing operation, develop leaders, solve meaningful problems, and leave a lasting impact on the lives of children and families.

You'll have the autonomy to make decisions, improve systems, and lead a team that depends on strong leadership. We aren't looking for someone who waits to be told what to do. We're looking for someone who sees opportunities, takes ownership, and drives results.

If you're energized by building teams, improving performance, and creating order in fast-moving environments, you'll thrive here.

What You Will Own:

• Own the operational performance of your clinic, making decisions that directly influence client experience, team engagement, financial performance, and long-term growth.

• Build, lead, and support BCBAs, Behavior Technicians, and support staff to create a team that is consistent, reliable, and growing

• Oversee staffing and scheduling in a way that supports both client access and team sustainability

• Partner with clinical leadership to ensure services are delivered consistently and aligned with treatment plans

• Support admissions and onboarding so clients are able to start services without unnecessary delay

• Use data to identify trends, solve operational problems, and improve clinic performance before issues become barriers.

• Oversee payroll processes and ensure accuracy in time and attendance practices

• Maintain a clinic environment that is organized, safe, and reflects the level of care we expect for clients

• Expand Cardinal's presence in the community by developing referral relationships and identifying opportunities for sustainable growth.

• Lead team conversations that are clear, direct, and grounded in expectations

• Operate in alignment with company policies, clinical standards, and regulatory requirements

You’ll know you're succeeding when:

• Your clinic is fully staffed with a dependable team that trusts your leadership.

• Operational metrics are improving because you've built systems that actually work.

• Families experience timely, consistent services.

• Your leaders are growing and solving problems without waiting for direction.

• You have earned the confidence of your team by making thoughtful decisions and following through.

• You naturally take ownership instead of waiting for someone else.

• You enjoy solving difficult operational problems.

• You like building systems that make teams stronger.

• You make decisions confidently, even when they aren't easy.

• You enjoy coaching people toward higher performance.

• You prefer being trusted over being micromanaged.

• You want your work to have measurable impact.

Many operations roles focus on keeping things running. This one is about building something better.

You'll have the opportunity to:

• Build and develop future leaders.

• Improve systems that directly impact client care.

• Influence the growth of one of our fastest-growing regions.

• Make decisions that matter.

• See the direct results of your leadership every day.

Qualifications:

Required:

• Minimum of three years of experience in ABA, healthcare operations, or a related field

• Demonstrated leadership experience managing teams, operations, or multiple locations

• Strong organizational, leadership, and communication skills

• Ability to manage multiple priorities and drive performance across locations

• Ability to communicate professionally with team members, families, and external partners

Preferred:

• Experience in multi-site operations or clinic-based environments

• Working knowledge of Applied Behavior Analysis (ABA) services and service delivery models

• Experience in…