Manager, Civil Design Technical Services

Manager, Civil Technical ServicesNOW HIRING for our next GeT Aboard Class!

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Additional Information:

Role

Location:

North Little Rock, AR, or Phoenix, AZ, office preferred. Open to remote for candidates further than 40 miles from either office.

Hiring Process:
An on-site interview at either our North Little Rock, AR, or our Phoenix, AZ, office location is a required step in the hiring process for all ATG opportunities.

About UsATG (Applied Technology Group) is the premier technology business partner for the Architectural, Engineering, and Construction (AEC) industry in North America. ATG strives to build strong relationships within the professional design community by offering complete software and hardware solutions, supported by a team of experienced technical specialists. With our deep industry knowledge, ATG delivers tailored services that meet the unique needs of AEC professionals, ensuring seamless integration and support across their technology platforms.

Role Summary The Civil Technical Services Manager is responsible for leading project execution and delivery performance within the Technical Services organization, from a Civil perspective. This role owns project management, delivery outcomes, resource assignment, utilization, and issue resolution.

Managers are fully accountable for the performance and development of Technical Specialists. This includes conducting regular one-on-one meetings, setting expectations, documenting performance, driving improvement, and taking decisive action when expectations are not met. The Manager is responsible for maintaining a high-performing team that delivers quality outcomes for customers and the business.

This role requires strong operational leadership, sound judgment, and the willingness to make difficult decisions in support of delivery quality and team effectiveness.

Key Responsibilities Project Management & Delivery Ownership Own the management of Technical Services projects from kickoff through completion.

Plan project execution approaches in alignment with approved Statements of Work.

Coordinate tasks, sequencing, dependencies, and delivery activities.

Act as the primary owner for resolving project issues, risks, and blockers.

Drive corrective action when projects fall out of alignment with scope, timeline, or expectations.

Scope Review & Approval Review and approve Statements of Work (SOWs) prior to project kickoff.

Validate scope clarity, delivery feasibility, and alignment with team capabilities.

Identify risks, assumptions, dependencies, and gaps that could impact execution.

Partner with Technical Services Executives to refine scope before commitment when needed.

Protect delivery teams by ensuring only executable, well-defined scopes move forward.

Resource Assignment & Utilization Assign Technical Specialists to projects based on skills, availability, and delivery needs.

Manage team capacity, utilization, and workload balancing across active engagements.

Coordinate schedules, PTO, and coverage to support delivery commitments.

Monitor utilization trends and adjust resourcing proactively.

People Leadership & Performance Accountability Serve as the direct performance leader for Technical Specialists.

Conduct regular one-on-one meetings focused on performance, growth, adaptability, and expectations.

Maintain proper documentation of one-on-one discussions,…