Engineering Manager - Customer Experience AI
Listed on 2026-10-03
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Management
Coinbase seeks an Engineering Manager for its Customer Experience AI team to lead AI-powered solutions in crypto support. Ideal candidates have strong AI/ML leadership and experience with LLMs.
In this role, you will guide the development and execution of AI strategies that enhance customer interactions with crypto support. You will manage a team focused on integrating third-party AI solutions while ensuring the reliability and security of AI services.
The CXAI Engineering team operates within Coinbase's Consumer Engagement and Experience organization. Your leadership will involve establishing evaluation frameworks and overseeing the technical architecture for AI systems, including vector databases and prompt engineering.
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- Customer Experience AI at Coinbase, Inc.
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