Production Supervisor - 2nd Shift

As experts in print, mail, and digital communications for over 25 years, our best‑in‑class communications management solutions have enabled our 1,500+ customers to reach their organizational goals time and time again. While that sets us apart for our customers, what sets us apart for our employees is our strong team culture, industry impact, and ability to take one’s career to the next level.

• Oversee day‑to‑day operations within a production area or shift, ensuring quality, accuracy, and on‑time completion of output
• Assign work, schedule resources, and monitor workflow to meet production commitments and service‑level agreements
• Provide hands‑on support to team members, stepping in to resolve issues related to equipment, processes, and job prioritization
• Coach and guide production staff, supporting skill development and reinforcingsafe work practices
• Interview and provide input into hiring decisions; participate in onboarding and training of new team members
• Provide performance feedback and input into the company’s performance management process
• Monitor adherence to standard operating procedures (SOPs), company policies, and work instructions
• Communicate operational updates, schedule changes, and priorities to the team clearly and consistently
• Partner with the Manager to identify process improvements, reduce waste, and optimize throughput
• Assist in maintaining inventory of supplies and materials critical to print production and delivery
• Ensure equipment is used properly, report issues promptly, and coordinate with maintenance teams as needed
• Support customer communications objectives by ensuring accuracy and consistency of output (print, mail, digital communications, data-drivenstatements, etc.)
• Track basic KPIs (e.g., productivity, quality, error rates, rework) and elevate concerns to Manager promptly

Perform the following at a PROFICIENT level:

• Analytical and critical thinking
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks
• Self‑starter and quick learner
• Detail‑oriented
• Active listener
• Ability to collaborate and work autonomously
• Flexible and adaptable

• Ability to recognize, motivate, and coach team members
• Foundational understanding of print production workflows, customer communications, and related quality control processes
• Ability to act in a confidential manner
• Readiness to accept challenging assignments
• Basic conflict resolution
• Understanding of interconnected upstream and downstream production processes

• Relationship building and influencing skills
• Ability to direct day‑to‑day tasks and enforce standard procedures
• Hands‑on leadership with willingness to perform work alongside team
• Ability to break down operational issues and communicate next steps clearly

• High school diploma required
• Post‑secondary education (certificate or diploma in print technology, operations, or related field) preferred

• General knowledge of HR practices and labor law requirements
• Print industry certifications (e.g., G7, Lean fundamentals, safety training)

• MS Office
• Production systems and workflow tools used in print and/or customer communications environments
• Basic HRIS functions (time entry, scheduling)

• 2–3 years in print production, mail operations, customer communications, or related domain
• Prior informal leadership, shift lead, or team lead experience strongly preferred.

0 – 10%

• Ability to stand for extended periods
• Ability to lift up to 30–40 lbs. as required for production tasks
• Regular movement within the production facility and occasional equipment interaction

Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

As of Day, 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.