Customer Success Manager; Digital Marketing

About FT Media (formerly Fasturtle)

FT Media (formerly Fasturtle) is one of the top ranked digital marketing agencies in Arizona. We build the best digital marketing campaigns and websites for small to medium businesses here in Arizona and around the country. Since 2000, customers have been using Fast turtle website design and marketing programs to help build their businesses. As a full‑service marketing agency, we pride ourselves on delivering real results and building strong relationships with our clients.

Our awesome clients like to tout how we have helped them, feel free to check out our Google Reviews. We love helping business owners and marketing professionals build their brand awareness and lead generation and we love having fun doing it together.

• Monitor active digital marketing campaigns to ensure they remain within established cost per lead (CPL) and performance parameters
• Identify performance issues or deviations and proactively elevate concerns to the marketing production team
• Collaborate with internal teams to implement optimizations and corrective actions

• Conduct monthly digital marketing report reviews with clients
• Analyze campaign data, performance trends, and KPIs to provide strategic insights
• Present results clearly and confidently, offering actionable recommendations

• Conduct bi‑weekly client check‑ins to review campaign status and performance updates
• Serve as the primary point of contact for assigned accounts
• Maintain strong, trusted relationships through proactive communication and responsiveness

• Work closely with internal production and marketing teams to ensure timely delivery of client deliverables
• Coordinate internal resources to meet campaign timelines and client expectations
• Ensure alignment between client goals and internal execution strategies

• Own the overall success of assigned client campaigns
• Ensure high levels of client satisfaction, retention, and long‑term partnership growth
• Identify opportunities for campaign expansion or performance improvement

• 3+ years of experience in customer success, account management, or digital marketing
• Strong understanding of digital marketing metrics (CPL, ROI, conversion rates, etc.)
• Experience reviewing and interpreting performance reports
• Excellent communication and presentation skills
• Strong organizational and project management abilities
• Ability to manage multiple accounts and deadlines simultaneously
• Problem‑solving mindset with a proactive approach to client needs

• Experience working within a digital marketing agency environment
• Familiarity with paid media platforms (Google Ads, Meta, Linked In, etc.)
• Experience working with CRM and marketing analytics tools

• Campaigns consistently meeting or exceeding CPL targets
• Clients feeling informed, supported, and confident in campaign performance
• Internal teams aligned and delivering on time
• Strong client retention and long‑term growth

FT Media recognizes employees in many ways for their contributions and their commitment to the organization. One such way is by offering a very comprehensive benefits package. This includes a competitive salary, a bonus structure, and a strong benefit program that includes health, dental, and vision. At FT Media, we want to ensure all of our employees stay healthy, feel secure, and maintain a strong work/life balance.

EOE M/F/D/V