External Communications Mgr ! Communication Services Phoenix Quic

Department: CORP | Communication Services

Location:

Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category:
Communications/PR/Publications

Posting #: 1001368

Employee Type:
Full-Time

The External Communications Manager is responsible for communicating with external stakeholders—including media, patient families, partners, and other audiences—to support overall awareness of Phoenix Children’s and its mission. The role involves developing outreach strategies and crafting compelling communications that inspire behavior change, delivering them through appropriate channels, and gathering feedback—all while keeping the specific communication purpose and goal in mind. The Manager plans, writes, and edits ongoing strategies for external audiences and advises internal stakeholders on content, timing, and frequency.

Duties also include media relations, content strategy, social media and influencer marketing, speaker bureaus, and event support. The key to effectiveness at Phoenix Children’s is consistency and constancy. Excellent writing and interpersonal relationship skills are essential to success in this role. The External Communications Manager reports to the Communications Director.

• Communications Planning
  • Develops and executes External Communications Plans; defines desired results and implements details in line with agreed goals.
• Relationship Management
  • Builds and maintains relationships with media members at local and national levels, external stakeholders, senior leadership, and provider leadership to ensure smooth flow of communications.
  • Works with senior leadership to prepare them for media training and message delivery.
• Project Management
  • Creates systems and leads project management efforts to oversee workload, resources, and internal/external teams, delivering multiple projects and initiatives simultaneously while meeting deadlines, quality measures, and budgets.
• Research and Strategy Development
  • Uses research to understand stakeholders for developing appropriate strategies and tactics, aligning with Phoenix Children’s strategic objectives and needs.
• Content Management
  • Develops compelling content to design messages that are resonant, timely, and appropriate for each communication channel.
  • Provides speaking points, key messages, and proofreading of communication materials for consistency in style, tone, and voice.
  • Generates reports and presents information to upper-level management.
• Miscellaneous
  • Performs additional job-related duties as requested.

• Education
  • Bachelor’s degree in Communications, Public Relations, Marketing, or related field; equivalent combination of education and experience may substitute.
• Experience
  • Five (5) or more years of experience in Communications, Public Relations, or Marketing.
  • Healthcare experience is preferred.
• Physical Requirements
  • Occasional physical requirements: sensing textures and temperatures, fine motor skills, pushing/pulling, reaching, sitting, standing, stooping/crouching/kneeling/crawling, tasting/smelling, walking, near vision, far vision, color discrimination.
  • Constant physical requirements: hearing, talking, use of keyboard/mouse/computer equipment, near vision, walking, hearing, talking.
  • Potential to lift up to 35 pounds occasionally.
• Occupational Exposure/Risk Potential
  • Inside office environment applicable.
  • Outdoor weather conditions applicable.
  • Extreme temperatures applicable.

• Mission:
  To advance hope, healing and the best healthcare for children and their families.
• Vision:
  Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
• Values
  • We place children and families at the center of all we do.
  • We deliver exceptional care, every day and in every way.
  • We collaborate with colleagues, partners and communities to amplify our impact.
  • We set the standards of pediatric healthcare today and innovate for the future.
  • We are accountable for making the highest quality care accessible and affordable.