Customer Support Specialist – Partnership Sales Coordinator

Responsibilities

• Own renewal readiness support for assigned partners, ensuring renewals are proactive, informed, and well-executed.
• Track and manage contract terms and renewal dates.
• Prepare renewal summaries and renewal support materials, including account health snapshots and value realization.
• Identify and flag renewal risks early and coordinate mitigation actions with Partner Managers.
• Act as an ongoing point of coordination between partners and internal teams to ensure partner needs are addressed in a timely manner.
• Develop and maintain partner-ready marketing and enablement content to support co-selling and renewal value.
• Execute or support partner-specific email marketing campaigns, including renewal-adjacent messaging.
• Track and report on partner and renewal-related metrics, including renewal dates and outcomes.

• Strong Microsoft office skills, specifically Excel (VLOOKUPs and pivot tables) and Power Point
• Ability to multitask in a fast-paced environment
• Understanding business strategy, especially sales and marketing
• Ability to work efficiently with internal and external stakeholders
• Quick learner who is adaptable to change and able to pivot when necessary
• At least 3 years of experience in a professional setting and strong communication skills