E-Commerce Specialist

Overview

The eCommerce Catalog Specialist supports the Senior Manager, eCommerce by owning day‑to‑day execution and quality of the online product catalog across internal platforms and external marketplace partners. This role serves as a key liaison between eCommerce partners and internal merchandising, marketing, data integrity, and technology teams to ensure product content is accurate, optimized, and aligned with the in‑store experience.

Overview

The eCommerce Catalog Specialist supports the Senior Manager, eCommerce by owning day‑to‑day execution and quality of the online product catalog across internal platforms and external marketplace partners. This role serves as a key liaison between eCommerce partners and internal merchandising, marketing, data integrity, and technology teams to ensure product content is accurate, optimized, and aligned with the in‑store experience.

The ideal candidate has eCommerce experience with a strong foundation in catalog data management, demonstrates attention to detail, and proactively solves problems to improve customer experience, sales performance, and gross margin. This role operates within a fast‑paced environment and requires strong collaboration, technical aptitude, and independent execution.

Overview Of Responsibilities

Catalog Management & Execution

• Owns the ongoing maintenance of the online product catalog, including timely product additions, removals, and lifecycle updates.
• Ensures product images, descriptions, attributes, pricing, and assortment data are accurate, complete, and optimized across eCommerce storefronts.
• Partners closely with Merchandising, Marketing, and Data Integrity teams to align online content with in‑store experience and brand standards.
• Conducts regular catalog audits as part of Catalog Health initiatives; identifies gaps, trends, and opportunities for improvement.

• Collaborates with third‑party marketplaces and their catalog teams to ensure external catalogs accurately reflect internal product data and content.
• Builds and maintains strong working relationships with third‑party content providers and brand partners to source, enrich, and troubleshoot product content.
• Works with Merchants and brand partners to secure missing data and enhance content quality (e.g., images, descriptions, attributes, enhanced content).
• Collaborate with Merchandising, Data Integrity, and Planning teams to define and maintain eCommerce data requirements, standards, and best practices within the MDM platform, ensuring long-term data quality, governance, and operational effectiveness.
• Opens, tracks, and manages service tickets with external partners and internal technology teams to resolution.

• Performs user acceptance testing (UAT) on eCommerce platform features related to catalog and product content across web, mobile web, and app.
• Partners with Manager and IT teams to help define requirements for catalog‑related enhancements, tools, and system improvements.
• Documents end‑to‑end eCommerce content and catalog workflows to support clarity, consistency, and scalability.

• Serves as a point of contact for Store Operations regarding catalog‑related questions or issues.
• Contributes to the creation and maintenance of catalog training materials, best practices, and standard communication templates for internal teams and vendor partners.
• Under manager guidance, reviews competitor eCommerce platforms to identify trends, insights, and opportunities related to catalog presentation and content.
• Maintains clear, proactive, and consistent communication with all key stakeholders.
• Performs other related duties as assigned.

• Bachelor’s degree in Business, Marketing, or a related field.
• 2-5 years of experience in eCommerce, digital merchandising, or catalog/product data management.
• Demonstrated ability to work with complex product data systems, such as Master Data Management (MDM), Product Information Management (PIM), Digital Asset Management (DAM), and reporting or analytics tools (e.g., Power BI).
• Strong attention to detail with the ability…