Retirement Services Communications Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –

As a Communication Consultant you will develop and manage strategic communication campaigns and tactical initiatives designed to drive positive participant outcomes and support client goals. This role partners closely with Relationship Managers, clients, and cross-functional marketing teams to create impactful communication strategies that enhance employee engagement, improve participant outcomes, and strengthen client relationships.

This role offers flexibility in work location, with a strong preference to be located near Los Angeles, as travel and onsite participation are regularly required based on role and business needs.

• Partner directly with Relationship Managers and clients to develop and execute effective communication programs aligned with plan sponsor objectives.
• Provide strategic communication guidance focused on improving employee engagement and participant outcomes.
• Measure and analyze the effectiveness of marketing and communication programs, share results with clients, and use insights to continuously enhance future initiatives.
• Collaborate with content development and management teams to create campaigns that support new business initiatives, promote new assets and services, and strengthen competitive market positioning.
• Support client satisfaction initiatives while identifying opportunities for client growth and deeper engagement.
• Deliver compelling presentations to senior leaders, clients, and prospective clients in retention, finalist, and new business meetings.
• Partner across marketing functions to ensure integrated communication strategies and consistent participant experiences.
• Lead and participate in cross-market initiatives focused on improving participant communication strategies and engagement outcomes.
• Collaborate with content development teams, consumer experience leaders, cross-segment marketing leaders, and specialized marketing teams to execute strategic priorities.
• Role model Voya’s culture by fostering collaboration, inclusion, innovation, accountability, and problem-solving.
• Manage client-assigned budgets, including forecasting, estimating, invoicing, and reporting, when applicable.
• Travel up to 25% as required.
• Perform other duties as assigned.

• Bachelor's degree required.
• 10-15 years of experience in a corporate marketing, communications, consulting, or agency environment.
• Demonstrated success leading strategic marketing and communications initiatives.
• Exceptional verbal and written communication skills.
• Strong presentation and facilitation skills with the ability to influence and engage senior leaders and clients.
• Proven ability to manage multiple projects, priorities, and stakeholder relationships simultaneously.

• Degree in Business, Marketing, Communications, or a related discipline.
• Retirement-Services background is strongly preferred.
• Experience with Government retirement plans is preferred.
• Advanced professional degree preferred.
• Team leadership or people management experience.
• Experience working across complex organizations and collaborating with…