Senior Director of Marketing Operations

Career Opportunities with Milan Laser Hair Removal

About Milan Laser Hair Removal

At Milan Laser Hair Removal, we're not just transforming skin—we're transforming confidence. As the nation's largest laser hair removal provider, we're built on a culture of excellence, innovation, and delivering a world-class experience for both our clients and our team.

We're looking for a Senior Director of Marketing Operations who thrives in a fast-paced environment, brings clarity to complexity, and knows how to turn strategy into execution. This is a high-impact leadership role for someone who enjoys building scalable systems, leading cross-functional initiatives, and helping teams work smarter together. If you're energized by bringing structure to ambitious goals, aligning stakeholders, and driving results across a growing organization, we'd love to meet you.

The Senior Director of Marketing Operations is responsible for building and leading the operational foundation of Milan's Marketing organization. Partnering closely with the Chief Marketing Officer and senior leadership team, you'll create the operating rhythms, planning processes, and cross-functional alignment that move marketing strategy into execution with clarity and accountability.

At the center of this role is orchestrating a complex, full-channel marketing ecosystem producing 200+ assets each month
. You’ll build the integrated roadmap, master calendar, and work-back plans that connect campaigns, launches, creative work, and major initiatives—sequencing dependencies and keeping execution on track as priorities shift.

• Program & Launch Orchestration
  • Lead planning across campaigns, product and experience launches, brand and creative work, and major cross-functional initiatives
  • Build and manage a single integrated roadmap, master calendar, and detailed work-back plans across a full-channel ecosystem producing 200+ assets per month
  • Sequence priorities, milestones, dependencies, and approvals to keep teams aligned and launches on track
• Marketing Operations & Strategic Planning
  • Build the operating model, planning rhythms, prioritization frameworks, and governance that connect strategy to execution
  • Continuously improve how Marketing plans, communicates, and executes work
• Executive Partnership & Cross-Functional Leadership
  • Partner closely with the CMO to translate strategic priorities into coordinated execution
  • Align stakeholders, clarify decisions, and drive accountability across complex initiatives
  • Lead marketing leadership planning, meetings, off-sites, and follow-through
• Team Leadership & Operational Excellence
  • Build, lead, and develop the Marketing Operations team
  • Partner with Finance and FP&A on budgets, forecasting, and investment governance
• Performance & Executive Readiness
  • Partner with Analytics and marketing leaders to evaluate performance and identify opportunities
    
    Develop executive presentations, growth updates, and strategic recommendations

• 12+ years of experience in marketing operations, integrated marketing, program management, business operations, or related leadership roles
• Someone who resides in, or is able to immediately relocate, to Omaha, NE
• Multi-unit B2C experience highly preferred
• Proven experience managing complex, high-volume marketing portfolios across multiple channels and concurrent work streams
• Demonstrated success building integrated roadmaps, work-back plans, launch processes, and scalable operating systems
• Strong…