Street Level Caseworker

Overview

LOCATION: Tempe, Arizona

STATUS: FT / 40 hrs/wk - Flex Schedule

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Street Level Caseworker will provide Mobile Outreach, Relational Case Management and Community Navigating. The primary objective of this position is to walk alongside those experiencing homelessness to identify and overcome barriers and to connect them with resources in the community. They will work in concert with Phoenix Family Services to bring outreach and engagement opportunities to the unsheltered in Tempe.

They will help facilitate and take part in mobile outreach and heat relief, participate in community networking events and meetings. The Street Outreach Caseworker will develop and maintain files related to programs, properties, and general matters. They will manage and track financial assistance funds and resource inventories, collaborating with other departments and agencies to provide services or referrals to clients.

• Education: Associate degree in a Human Services related discipline. Minimum two years of direct case management experience may substitute for degree requirements.
• Experience working with clients in crisis and the strong ability to effectively utilize stabilization techniques that include trauma-informed care, motivational interviewing, and de-escalation techniques.
• English/Spanish bilingual preferred.
• Experience working with homeless, at-risk veterans, and families preferred.
• Strong knowledge of the cycles that affect at-risk individuals/families and those experiencing homelessness.
• Knowledge of community resources, particularly housing for low-income individuals, available in the service area.
• Assist with social service client intake in the field.
• Excellent knowledge of and ability to use current Microsoft software programs, including Word, Excel, PowerPoint, Publisher, e-mail, Adobe Acrobat and the internet.
• Excellent interpersonal, telephone and communication skills, both written and verbal.
• Ability to communicate and work effectively with a diverse group of consumers, staff, and community partners.
• Professional and courteous conduct in keeping with Christian standards of leadership.
• Excellent detail, organization, and file management skills.
• Demonstrated dependability, maturity, and initiative; must maintain confidentiality and treat everyone with dignity and respect. Ability to work alone and as part of a team.
• Ability to maintain a self‑motivated, self-directed schedule, address multiple projects in a timely manner and take projects from beginning through completion.
• Ability to work with people of diverse backgrounds and circumstances.
• Knowledge of the Homeless Management Information System (HMIS)/Wellsky.
• Valid Arizona driver’s license and a passing motor vehicle record check.
• Successful completion of The Salvation Army Defensive Driving courses.
• Reliable transportation.
• Successful completion of a criminal background check.
• At least 21 years of age.
• 6 months of Street Level Case Management experience strongly preferred.

• Develop and maintain a schedule to reach and engage individuals experiencing homelessness in the Tempe community.
• Update and maintain a service and referral information list of community partners in Tempe and surrounding areas, building and expanding relationships and providing warm handoffs with referrals.
• Conduct initial assessment to determine client’s specific needs.
• Conduct Coordinated Entry Interviews and enter information into HMIS/Wellsky.
• Maintain weekly contact with clients, building relationships and being present as they work toward stable housing, employment, education, or other economic and social self‑support, and while they are on the path toward sustainability.
• Organize, inventory, maintain, and order stock of essential supplies.
• Facilitate, organize, and train heat‑relief volunteers and staff.
• Act as a bridge between mobile programs and…