Donor Relations Coordinator

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs, in His name, without discrimination.

Location: Southwest DHQ – Phoenix, AZ

Status: Non-Exempt
-FT

• Bachelor's or AA degree preferred
• Experience can substitute for education on a 2:1 ratio
• HS Diploma or GED required
• Experience in administrative support, customer service, revenue generation, and written communication with individual, corporate and foundation donors.
• Non-profit development experience strongly preferred, with knowledge of donor relations.
• Ability to work as a team member, and as the first point of contact for individual donors.
• Extensive skills in multi‑tasking, time management, project management, and research.
• Excellent written and verbal communication skills.
• Ability to produce a high volume of work in a timely manner.
• Knowledge of office procedures and equipment.
• Computer literate and proficient in Microsoft Office Suite and Canva.
• Capacity to learn donor engagement platforms/software.
• Ability to type 60‑70 wpm.
• A pleasant and professional demeanor when interacting with all stakeholders.
• Ability to pass a criminal background check

• Provides year‑round stewardship and engagement of a portfolio of individual donors as identified by the Associate Director of Development.
• Carrying a caseload of approximately 600 mid‑level donors that fluctuate based on donor giving activity and their reassignment to Donor Relations Directors.
• Cultivates relationships by updating, appreciating, and asking donors to deepen their partnership with The Salvation Army, including solicitation of gifts.
• Creates a written monthly and yearly strategy plan of donor touches to ensure that all donors on caseload receive (at least) quarterly communications.
• Executes strategy through phone, email, mail, social media and customized notes/correspondence.
• Engage in occasional face‑to‑face communication with giving prospects/donors on a limited number of accounts that qualify at the highest level within the tier.
• Develop collateral materials that tell the programmatic story of Salvation Army service to encourage giving and align with donor/prospect interest.
• Capture new information regarding donor’s interests, relationships, life events, and capacity for philanthropic giving; enters information into the donor’s database record.
• Establish a yearly caseload goal based on previous year’s income and expected lift.
• Identify triggers regarding donors with high‑capacity potential for referral to leadership.
• Steward donors who have reached their maximum giving potential.
• Manage all office systems related to DRC duties, including maintaining updated database donor files, tracking spreadsheets, correspondence, and gift acknowledgments, etc., in keeping with department policies and procedures. Documents all donor interactions through database contact reports and according to established business practices. Carries out any office and computer‑related tasks important to fulfilling the goals of the position.
• Facilitates the reassignment of mid‑level donors to Donor Relations Directors caseload and vice versa based on donor giving activity.
• Coordinates and executes annual Mid‑Level revenue‑generating and engagement calling campaigns, including but not limited to the ‘Be the Match’ campaign, Annual Survey and other mid‑level direct marketing initiatives.
• Coordinates, executes, and is responsible for the revenue‑generating mail and phone campaigns to donors who are nearing or currently achieved lapsed status.
• Coordinates and executes thank‑you calls and handwritten notes to caseload and non‑caseload $1k+ gift donors within 48 hours of gift posting.
• Executes the new donor welcome program for $1k+ gift donors.
• Attends departmental meetings and monthly THQ Mid‑Level meetings.
• Maintains a professional, can‑do attitude and can manage unanticipated changes that have tight turnaround times by adjusting schedules for other projects and clearly communicating those…