Homebound Services Coordinator

Homebound Services Coordinator

The Homebound Services Coordinator coordinates transportation and handyperson services for homebound adults while supporting volunteer engagement and program growth. This role ensures high-quality service delivery through intake coordination, volunteer matching, and program oversight. The position plays a key role in strengthening volunteer services, supporting community members, and promoting organizational goals and values.

• Coordinate transportation and home repair services, including conducting intake calls and service assessments.
• Match clients with appropriate volunteers and coordinate service delivery.
• Communicate with clients regarding service status and follow up within established time frames.
• Develop and implement strategies to engage, support, and recognize volunteers.
• Maintain relationships with volunteers through ongoing communication and support.
• Conduct home assessments and make appropriate referrals to additional services.
• Monitor and review volunteer activity to ensure alignment with service needs.
• Accurately document all interactions, services, and updates in the volunteer services database.
• Complete required reports in a timely manner for internal and external stakeholders.
• Coordinate and oversee quality assurance calls in accordance with established guidelines.
• Assist in planning and facilitating volunteer orientations, trainings, and recognition activities.
• Support organizational events, including conferences, fundraisers, and service initiatives.
• Promote a culture of philanthropy and community engagement.
• Perform additional duties and initiatives as assigned.

Education & Experience:

Post-secondary education preferred. Experience working with older adults preferred. Familiarity with community resources preferred. Experience using computer systems, including proficiency in Microsoft Word and Excel required.

Skills & Abilities:
Strong organizational and time management skills. Ability to manage multiple tasks and priorities effectively. Excellent verbal communication and interpersonal skills. Detail-oriented with strong documentation and data entry accuracy. Ability to work independently and as part of a team. Demonstrates initiative, resourcefulness, and reliability. Ability to handle interruptions and shifting priorities. Sensitivity to diverse populations and understanding of volunteer engagement. Ability to occasionally drive for work-related responsibilities.

Willingness and ability to embody All Thrive 365's core values: COMPASSION, GROWTH, RESILIENCE, and OPENNESS.

Physical Demands &

Working Conditions:

Problem solving, communication (written and verbal), organization, interpersonal skills, and concentration. Creativity. Ability to manage interruptions. Basic calculations. Sitting:
Frequently required (1/3 to 2/3 of the time). Lift Up to 10–25 pounds:
Frequently required (1/3 to 2/3 of the time). Work is performed in an office and community-based setting.