Regional Outreach Manager

At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.

We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

• Ensure every outreach interaction reflects dignity, respect, and choice
• Build outreach strategies grounded in lived experience and real client pathways
• Create a culture where staff are supported, developed, and held accountable with care

• Identify and address racial and systemic inequities in outreach access, engagement, and outcomes
• Use data and lived experience to uncover disparities and redesign approaches
• Challenge policies, practices, and assumptions that create barriers to housing

• Convene outreach providers, municipalities, and partners into coordinated, action-oriented collaboration
• Lead multi-agency outreach alignment across Maricopa County—not just participation, but shared ownership
• Build trust across organizations with different priorities, incentives, and constraints
• Ensure outreach is not fragmented, but strategically aligned across the system

• Use HMIS, By-Name Lists, and real-time outreach data to target efforts and improve outcomes
• Translate data into clear actions: where to go, who to prioritize, what to change
• Build feedback loops from the street → system → strategy
• Track and communicate performance: utilization, engagement, placements, and system gaps

• Move beyond identifying problems—design and implement solutions that improve outcomes
• Lead continuous improvement cycles across outreach teams and partners
• Test new models (geographic coordination, referral pathways, engagement strategies) and scale what works
• Hold self and partners accountable to results, not just effort

The Regional Outreach Manager leads and coordinates a countywide, multi-agency outreach system designed to engage individuals experiencing unsheltered homelessness and move them toward housing. This role sits at the intersection of frontline outreach and systems leadership, with a primary responsibility for system alignment, not just program operations, holding both the day-to-day coordination of teams and the bigger responsibility of shaping how outreach functions across Maricopa County.

• Lead the coordination of multi-disciplinary outreach efforts across Maricopa County
• Design and facilitate results-driven convenings that move partners from discussion to decisions, shared commitments, and measurable action
• Establish clear geographic and functional alignment across outreach teams
• Serve as a connector between street outreach, shelter, coordinated entry, and housing pathways
• Act as a liaison between Keys to Change, municipalities, and partner organizations
• Convene regular outreach coordination spaces that drive decisions, not just discussion
• Recruit, hire, and develop outreach staff, prioritizing candidates with lived experience and frontline expertise
• Coach teams in engagement strategies, problem-solving, and systems thinking
• Build a culture of accountability, innovation, and continuous learning
• Ensure staff are equipped to navigate complex client needs with dignity and effectiveness
• Use data to identify high-need areas and deploy outreach resources strategically
• Develop and maintain dashboards to track outreach performance and system outcomes
• Identify system bottlenecks (referrals,…