Volunteer Coordinator

Art Heals Arizona Volunteer Engagement Coordinator

This high-visibility, community-facing position supports Art Heals Arizona's strategic volunteer engagement by owning the volunteer enrollment process, leading recruitment, interviewing, training, screening, placement, and tracking efforts. This role also cross-collaborates with other internal departments to advance organizational goals, represent the organization at community outreach events, and serve as an ambassador for the agency and its volunteer programming.

Position Competencies and Responsibilities

Planning and Organizing
- Proficient level of competency

• Works effectively within established time frames and priorities.
• Utilizes logical, practical, and efficient approaches.
• Monitors implementation of plans and makes adjustments as needed.
• Develops and implements strategies to recruit new volunteers, including community events, community partnerships, and online web postings.
• Coordinates all aspects of the volunteer inquiry and enrollment process, including volunteer information sessions, interviews and training.
• Co-facilitates volunteer information sessions and volunteer mentor training.
• Partners with Development & Marketing to schedule and facilitate corporate and community volunteer groups; secures additional staff support as needed.
• Utilizes Salesforce and supporting platforms (such as Zapier, Form Assembly, Eventbrite, Acuity, and Zoom) to maintain accurate data for reporting and tracking of the volunteer enrollment and program engagement process.
• Tracks individual and group volunteer hours and ensures timely reporting.
• Serves as the primary point of contact for office and art room volunteers; communicates tasks and prepares necessary materials.
• Supports program team with volunteer engagement during CAMP, Art Heals Days and other high-volume programming periods.
• Collaborates with Volunteer Engagement Manager to implement organizational-wide strategic volunteer engagement initiatives, including the Strategic Volunteer Working Group.
• Executes proven strategies for volunteer retention and recognition.

Judgment
- Proficient level of competency

• Anticipates needs and takes proactive action without waiting for direction.
• Makes timely decisions in challenging situations when time is critical.
• Handles sensitive issues with tact and professionalism.
• Completes and verifies volunteer database entries; generates accurate reports.
• Coordinates external communications, including volunteer newsletters.
• Provides timely and professional support for issues or concerns during volunteer enrollment and placement.

Organizational Competencies Include:

Mission Focused

• Promotes the transformative nature of resilience-building arts programs.
• Makes business decisions grounded in the mission.
• Promotes healing nature of art, creativity & healing.
• Advocates for the interests of children & partners.

Communicate Effectively

• Ensures that others involved in a project or effort are kept appropriately informed.
• Tailors' communication content, tone, and method (verbal written, email, phone, etc.) to audience.
• Seeks to fully understand before responding.

Instills Trust

• Consistently delivers on commitments, demonstrating both competence and credibility internally and externally.
• Actions are aligned with intent and words.
• Involves people in decisions that affect them.

Collaborative

• Prioritizes organization and group objectives over individual goals.
• Provides assistance and support to others to help them reach their individual goals.
• Expresses disagreements constructively and works toward solutions that are mutually beneficial.

Self-Management

• Demonstrates the ability to maintain composure.
• Takes initiative and acts without waiting for direction with available information.
• Accepts responsibility for gathering information, taking action and results.

Requirements

• Ideal candidate will have at least 2 years of practical work experience in a professional business setting.
• Experience in recruiting and managing volunteers within a nonprofit setting.
• Knowledge and experience using Windows operating system and Microsoft Office suite applications.
• Must be able to have access to and provide reliable transportation for self. An AZ driver's license and proof of insurance is required for qualifying mileage reimbursements.
• Must possess a driver's license, reliable transportation, and be able to travel within and between Maricopa, Pima, and surrounding counties 25% of the time.
• Must be able to obtain and hold a Fingerprint Clearance Card to be present around the children/participants we serve.

Preferred Qualifications

• Ability to read and write in Spanish.
• High proficiency with Windows and Microsoft Office applications, plus experience using CRM software (Salesforce Nonprofit Success Pack or similar nonprofit CRM).

Physical Requirements

• Must be able to remain in a stationary position for approximately 75% of the time while working on a computer.
• Must be able to travel within and between Pima and Maricopa counties up to 25% of the time, including occasional…