Outreach Coordinator

Outreach Coordinator

USVETS Phoenix
- Phoenix, AZ 85012

Salary Range $52,141.00 - $65,176.00 Salary Level Experienced Position Type Full Time Job Shift Any Education Level 4 Year Degree

Travel Percentage Up to 25% Category Nonprofit
- Social Services

The Outreach Coordinator for U.S.VETS is responsible for coordinating the screening and intake process for new clients admitted to the program. This person will have substantial contact and collaborate with local agencies that provide services to the homeless as well as outreach efforts to those veterans who are living in substandard conditions. The individual in this position reports directly to the Program Manager and will also provide supervision to other Outreach Specialists and/or volunteers as needed.

• Establishes and maintains working relationships with local service providers and employers
• Connects veterans experiencing homelessness and at-risk veterans and their families with housing and services
• Conducts the initial screening of potential clients at the site
• Facilitates the admission and discharge processes for the various programs at the site
• Identifies goals of potential clients to ensure suitability for programs at the site
• Tracks and maintains a database of clients served by the site's outreach team
• Performs interventions and crisis resolution with clients
• Supports and upholds the principles of the programs and communicates with Case Managers and other staff regarding client issues when needed
• Participates and contributes to weekly meetings regarding program goals
• Ensures grant and program compliance by verifying eligibility through reviewing documentation such as homeless status, veteran status, income status, etc.
• Compiles mandatory intake and verification documentation and ensures file completeness
• Maintains acceptable occupancy rate for the program through outreach efforts
• Facilitates room assignments and changes for existing clients across all programs
• Facilitates proper and timely communication with Case Management and Veteran Services departments
• Provides regular updates to Program Manager, Operations Manager, and Executive Director regarding admissions, client developments, changes, discharges, etc.
• Assists in training of new Outreach Specialist and other new staff as appropriate
• Plans, implements, supports and troubleshoots staff training on issues of safety, toxicology testing processes, and other areas as needed
• Performs other duties as assigned

Requirements

• Bachelor's degree in social services field
  • Minimum of four years of relevant employment experience may substitute for degree requirements
• Minimum of 2 years of supervisory experience in related field
  • Two years of employment at U.S.VETS may substitute for supervisory experience
• Ability to work effectively with a diverse group of clients, staff, and community members
• Excellent written and oral communication skills
• Leadership and conflict management skills
• Demonstration of personal and financial integrity in the workplace
• Ability to take direction, work independently with minimal oversight, and to work within a team
• Valid driver's license required. Must meet company insurance requirements and complete a provided driver training course

Preferences

• Experience working with people experiencing homelessness and/or the veteran population