Family Assistance Program Specialist

Family Assistance Program Specialist

Be the connection between families in crisis and the resources that can help them move forward. You get to make a direct impact in communities across Arizona by helping individuals and families access critical emergency assistance and resources when they need them most. Because apparently navigating rental assistance, utility support, and public resources should not require a PhD in bureaucracy. Chicanos Por La Causa, Inc.

(CPLC) is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States. The organization began with a group of student and community activists in 1967 and was incorporated and received non-profit status in 1969. CPLC is committed to empowering individuals through health human services, housing, education, and economic development.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

As a Family Assistance Program Specialist, you will provide general emergency assistance and resource navigation to low-income households throughout Arizona. You will support individuals and families experiencing crisis by helping them access utility, rental, funeral, and other available assistance. You will also participate in community outreach events, engage with youth and families, support workshops and events, and assist eligible individuals in accessing state resources and other services.

You will ensure applicants receive accurate guidance throughout the application process while maintaining a strong understanding of program eligibility requirements, application procedures, relevant policies, and available community resources. In this role, you will support the Project Lead in implementing grant deliverables and participate in youth, individual, and family programming that helps achieve contract and grant goals.

WHO YOU ARE?

You are compassionate, resourceful, and comfortable working with individuals and families facing challenging circumstances. You have strong communication and organizational skills and can provide excellent customer service while handling sensitive and confidential information with professionalism. You can work independently while also collaborating with a high-performing team. You are proactive about identifying community resources, outreach opportunities, and partnerships that help expand access to services.

You are also comfortable balancing direct client support, administrative responsibilities, outreach activities, and program documentation.

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background:
Bachelor’s degree or at least two (2) years of experience working with low-income population preferred

Excellent communication skills, customer service and organizational skills are necessary

Bilingual in English/Spanish required

High level of interpersonal skills to handle sensitive and confidential information

Ability to interact and communicate with individuals at all levels of the organization, and partner organizations

Ability to foster diversity and open communication within teams and programs

Strong verbal and written communication skills

Strong analytical and problem-solving skills

Ability to work individually as well as part of a high performing team

Working knowledge of word processing, spreadsheet, and database software, and web-based computer programs

Successful co-facilitation experience preferred

Reliable transportation

Able to attend outreach events to grant service areas as planned

What does CPLC offer YOU as a valued employee?

We recognize that our success is driven by great talent, and that’s why we provide a comprehensive and competitive suite of benefits to serve you and your family. Full-time employee’s benefits below and click the link to see more:

Generous Paid Holiday Employee Recognition Program Paid Time Off Paid Sick Days Free Preventative Services Wellness Rewards Medical, Dental, and Vision for Spouse/Domestic Partner Children to age 26 Health Savings Account Flexible Spending Account Life + Disability options Employee Assistance Program Telemedicine Concierge Services 401(k) Retirement Plan Pet Care, Life Mart Purchase Discounts Tuition Reimbursement for qualifying degrees…