Membership & Volunteer Engagement Coordinator

Japanese Friendship Garden Membership Coordinator

Nestled in the heart of downtown Phoenix, the Japanese Friendship Garden of Phoenix (Rohoen) is a living symbol of the sister-city relationship between Phoenix and Himeji, Japan offering a place of serenity, peace, education, and cultural engagement. Rohoen serves as both a treasured cultural destination and a welcoming gathering place for the Phoenix community and visitors alike.

Reports to:

Education Curator/Executive Director

Classification:
Full-Time, Non-Exempt

Location:

On-site – Phoenix, AZ

Salary Range: $22/hour

Schedule:

40 hours per week;
Tuesday-Saturday; some additional weekend shifts required; flex and partial remote opportunities available.

• Serve as the main point of contact for all membership inquiries—phone, email, and in person.
• Manage the full membership lifecycle: signups, renewals, benefits, and outreach.
• Maintain accurate and current records in the CRM system; generate reports and analyze trends.
• Collaborate with the Executive Director to strategize membership growth and retention.
• Provide on-site guest support and recruit members during events and public hours.
• Plan and implement exclusive member programs, events and benefits.
• Collaborate with Marketing to create and manage member communications—newsletters, benefit updates, and promotions.
• Cultivate relationships with higher-level members and gather feedback.

• Lead recruitment, on-boarding, and scheduling for all volunteer roles including docents, garden volunteers, and special event support.
• Maintain and manage volunteer database; generate schedules and performance reports.
• Supervise Saturday volunteer activities, serving as the on-site coordinator.
• Coordinating with departments leads to ensure adequate volunteer training, coverage, and job performance evaluations.
• Develop continuing education and enrichment opportunities for volunteers.
• Lead the planning and execution of the annual Volunteer Appreciation event.
• Assist with private tours and docent-led programming in collaboration with the Education Curator.

• Deliver outstanding omotenashi (hospitality) to all guests, members, and volunteers.
• Assist with special events and onsite programs as needed.
• Perform additional duties as assigned by the Executive Director.

• Bachelor's degree or equivalent work experience.
• Minimum 2 years of experience in membership services, volunteer coordination, or a related field.
• Strong interpersonal and communication skills with a customer-first mindset.
• Experience with CRM or volunteer management software; proficient with Microsoft 365 and Zoom.
• Demonstrated ability to work independently while also thriving in a collaborative environment.
• Ability to lift and carry up to 50 lbs.; ability to stand and walk outdoors approximately 30–50% of the time.
• High levels of motivation, adaptability, and enthusiasm for Japanese gardens and/or Japanese arts and culture.
• Japanese language proficiency is a plus.
• NAI (National Association for Interpretation) certification is a plus.

Japanese Friendship Garden of Phoenix is an Equal Opportunity Employer and considers all applicants without regard to race, religion, color, sex, gender identity and/or expression, sexual orientation, marital or parental status, age, national origin, veteran status, disability, or any other status protected by law.