Patient Liaison

Overview

Job Summary And Responsibilities

Are you a compassionate communicator with a knack for putting people at ease? We re looking for a Patient Liaison to join our surgical team and be the bridge of comfort and clarity for families during a critical time. In this vital role, you ll ensure that families receive timely, accurate, and empathetic updates throughout their loved one s surgical journey, from pre-op to recovery.

• Serve as the primary point of contact for families, providing empathetic and clear updates directly from the medical team in pre-op, the operating room, and recovery.
• Create a supportive and well-organized environment for waiting families, ensuring their comfort and peace of mind.
• Warmly greet families in the Pre-Operative Center (POC) and guide them efficiently to their designated waiting areas.
• Liaise effectively with waiting room volunteers, providing essential updates and ensuring a coordinated approach to family support.
• Actively engage with physicians and OR staff to gather critical information, including surgical start times, hourly progress updates (for procedures over 2 hours), case completion, and patient arrival in the Recovery Room.
• Orchestrate smooth post-operative communication by coordinating direct surgeon-family consultations, escorting families to designated consultation rooms as directed by the surgeon.

• Serve as the primary point of contact for families, providing empathetic and clear updates directly from the medical team in pre-op, the operating room, and recovery.
• Create a supportive and well-organized environment for waiting families, ensuring their comfort and peace of mind.
• Warmly greet families in the Pre-Operative Center (POC) and guide them efficiently to their designated waiting areas.
• Liaise effectively with waiting room volunteers, providing essential updates and ensuring a coordinated approach to family support.
• Actively engage with physicians and OR staff to gather critical information, including surgical start times, hourly progress updates (for procedures over 2 hours), case completion, and patient arrival in the Recovery Room.
• Orchestrate smooth post-operative communication by coordinating direct surgeon-family consultations, escorting families to designated consultation rooms as directed by the surgeon.

• High School Graduate General Studies, upon hire or
• High School GED General Studies and Six months previous experience with patient, family, physician interaction., upon hire

Hello human kindness

Located conveniently in the heart of Phoenix, Arizona,St. Joseph s Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph s was the first hospital in the Phoenix area. More than 125 years later, St. Joseph s remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality qua ternary care, medical education and research. St. Joseph s includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center eph s, Ivy Brain Tumor Center, and St. Joseph s Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services.

St. Joseph  is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital s patients have traveled from outside of Arizona and the United States to seek treatment eph . U.S News & World Report routinely ranks St. Joseph s among the top hospitals in the United States for neurology and neurosurgery.

In addition, St. Joseph s boasts the Creighton University School of Medicine eph s, and a strategic alliance with Phoenix Children s Hospital. St. Joseph s is consistently named an outstanding place to work and one of Arizona s healthiest employers. Come grow your career with one of Arizona s Most Admired Companies. Look for us on Facebook and follow us on Twitter.

For the health of our community ... we are proud to be a tobacco-free campus.

$18.00 - $19.60 /hour