Clinical Supervisor ! Surgery Main Phoenix Quick ! Surgery M

The Nursing Services Supervisor coordinates shift operational flow in conjunction with organizational and departmental strategic goals, objectives, and standards and is the hospital’s clinical representative/resource for patients, families, and the healthcare team, at both the unit and organization levels. This position provides clinical leadership of patient care services and directs supervision of nursing and support staff to ensure consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory, professional standards and requirements.

It promotes quality patient care and an engaging work environment during the assigned shift.

• Coordinates and leads daily clinical operational activities of the unit and organization, ensuring quality family‑centered care is delivered in an efficient work environment.
  • Manages patient throughput – balances unit patient care activities while overseeing admissions, discharges, transfers, and rounding daily on patients and families.
  • Oversees staffing processes – coordinates assignments using established staffing levels that match individualized patient needs with staff competencies, and skill mix through ongoing assessment.
  • Monitors the unit environment – ensures staff has supplies, equipment, information, and resources needed for safe, quality patient care.
  • Staffs, schedules, and appropriately uses nursing and support staff.
  • Updates scheduling, occurrence reports, patient/family concerns, and quality indicators in real time, maximizing resolution prior to shift end.
  • Provides a report to the oncoming Nursing Services Supervisor or designee covering patient throughput, staffing, environment, schedules, reports, and concerns.
• Collaborates with management to lead, create, and maintain an environment that advocates for staff and promotes individual/team engagement through clinical and administrative expertise and professional leadership.
  • Acts as a clinical and systems expert in assessment, development, implementation, and evaluation of age‑specific, individualized, patient/family‑centered plans of care.
  • Promotes a culture of learning that results in staff/team development and retention.
• Achieves department/organization outcomes – aligns and manages to organizational metrics.
  • Leads performance improvement projects that enhance patient care delivery, staff, patient, family, and customer satisfaction.
  • Makes decisions demonstrating sound stewardship of financial resources to meet departmental goals.
  • Serves as a daily operational resource for staff and supplies/equipment management.
• Takes personal responsibility to adhere to policies, procedures, compliance, and regulatory agency requirements.
  • Develops, reviews, revises, and implements evidence‑based policies and procedures to ensure consistency and compliance with hospital standards.
  • Mentors staff to operationalize the American Nurses Association Code of Ethics in daily practice.
• Supports a work environment focused on staff, customer, and patient/family through safe and effective communication.
  • Develops leadership skills among staff, including critical thinking, problem solving, engagement, and career advancement.
  • Monitors staff performance and provides coaching, counseling, and disciplinary action as appropriate.
  • Collaborates with other departments to maintain effective communication channels and coordinate services.
  • Uses Shared Governance and chain of command processes to communicate concerns and outcomes in real time.
• Performs miscellaneous job‑related duties as requested.

Mission To advance hope, healing and the best healthcare for children and their families.

Vision Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research, and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities, and specialties
• Investing in innovative research, including emerging treatments, tools, and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating…